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Jim Shorkey Kia Gainesville
Gainesville, GA
1,874 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,874 reviews
November 20, 2018
Very smooth! Execellent service. Very friendly staff! They provided excellent guidance and walked us through the process. Made us feel comfortable with the shoppin Execellent service. Very friendly staff! They provided excellent guidance and walked us through the process. Made us feel comfortable with the shopping experience. We will come back. More
by soliddd123
Employees Worked With
Tyree Robert
September 05, 2018
Awesome customer service Had a check tire pressure light come on. Called and had an appointment scheduled within the next hour. Took my car in and they not only fixed the issu Had a check tire pressure light come on. Called and had an appointment scheduled within the next hour. Took my car in and they not only fixed the issue but were able to complete an oil change and tire rotation without me having to return. The service representative kept me up to date and answered all my questions. Great experience. More
by krzysamm
Employees Worked With
Not sure of the gentleman’s name
August 19, 2018
Attentive, cooperative, personal sales experience I have shopped for a new car for approximately two years. Tyler LePage at Carriage KIA is the only salesperson who offered me an opportunity to test d I have shopped for a new car for approximately two years. Tyler LePage at Carriage KIA is the only salesperson who offered me an opportunity to test drive a car and followed up with a phone call to see if there was anything else he could bring to the dealership for me to see. Everyone I worked with was very helpful, and I love my new KIA. More
by Sandy488
Employees Worked With
Tyler LePage, Tyler Henry
August 17, 2018
Excellent, Oscar Razo was great to work with My salesman, Oscar Tazo made my car buying experience enjoyable. He was helpful, professional, and very courteous.. I will recommend him to friends My salesman, Oscar Tazo made my car buying experience enjoyable. He was helpful, professional, and very courteous.. I will recommend him to friends that are looking to buy a new car! More
by Bobbi
Employees Worked With
Oscar Razo
August 07, 2018
Terrible customer service - UPDATED Carriage Kia is very proud of how many positive reviews they have on the internet, so I figured that even if we couldn't come to an agreement on numbe Carriage Kia is very proud of how many positive reviews they have on the internet, so I figured that even if we couldn't come to an agreement on numbers that their customer service would be decent. I am not sure if they would sell you a car if you absolutely begged them (as I am not willing to do that) but if you expect any sort of followup via phone or email - get ready to be disappointed. This doesn't mean the dealership won't call/email. Oh you'll get phone calls and emails from various people wanting to know if you're still interested or still in the market or would like a test drive. Chris called me on a Saturday about my inquiry regarding a 2019 Soul. Shane called me later the same day. I provided them with info and requested a total price OTD on the vehicle and was told I'd have that on a Monday morning. That never came, and when I reached back out they again never followed up. At that point I assumed they actually didn't want my business. But I couldn't not leave the review based on my experience to warn others that all these reviews does not mean your experience is going to be similar. UPDATE I had planned to remove this negative review after they did follow up and at least give me their numbers, which they did on 8/8. But then they replied on 8/9 saying my questions were answered timely that is false. The fact is that I did exchange text messages with the salesman, but we also talked by phone and I had asked for the price right away as of 8/4. It took 4 days to get a price and the trade offer was lower than at any other dealership. So there's really no excuse for that - and my original recommendation stands. Find a dealer that respects both your time and your intelligence. In my experience, Carriage Kia is not one of them. More
by MLowe05
Employees Worked With
Shane, Chris
August 06, 2018
excellant Awesome service guy Alex Cruz. Very detail explaining what was done and what will be watch next service. Friendly customer service. Very clean area Awesome service guy Alex Cruz. Very detail explaining what was done and what will be watch next service. Friendly customer service. Very clean area in waiting. More
by jesus07
Employees Worked With
Alex Cruz
May 08, 2018
Excellent service I have been taking my Kia Sorento for service to this dealership for the last year and have been extremely pleased. They are professional, courteous, I have been taking my Kia Sorento for service to this dealership for the last year and have been extremely pleased. They are professional, courteous, fair and helpful. More
by Mom of twins
Employees Worked With
Andrew Aycock
April 12, 2018
Manager not listening to customer and condescending Manager refused to listen to my complaint about the service provided and spoke in a condescending tone He offered an insincere apology while excusing Manager refused to listen to my complaint about the service provided and spoke in a condescending tone He offered an insincere apology while excusing and assuming what I had asked for.. Keep in mind the amount of money I paid for my vehicle and the work that was needed besides an oil change was recall work . His words " the recall was not their problem we just want to help you Does Carriage represent Kia? The condescending tone and insincerety was the most frustrating part of the experience. More
by Alan f21
Employees Worked With
Christopher Basha
March 28, 2018
Carol's Carriage Kia Sorento I truly enjoyed Oscar Razo's low key style. He knew the car, listened to what we wanted, and delivered. No pressure. Hugely polite! I I truly enjoyed Oscar Razo's low key style. He knew the car, listened to what we wanted, and delivered. No pressure. Hugely polite! I More
by Krus
Employees Worked With
Oscar Razo
March 09, 2018
Very Friendly people and Very helpful too!! At this Kia dealership Michael Wolf took real good care of me and my Car and was very Nice and answer all my Questions that I had I will only go ther At this Kia dealership Michael Wolf took real good care of me and my Car and was very Nice and answer all my Questions that I had I will only go there to get my car service!! Big Thank you to Michael Wolf.. More
by Deborahkeating
Employees Worked With
Michael Wolf
