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Jim Shorkey Kia Gainesville

Gainesville, GA

4.3
1,874 Reviews

2815 Browns Bridge Rd

Gainesville, GA

30504

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Showing 1,874 reviews

February 21, 2020

Alex is amazing he is always there to help no matter that the issue is. He is very knowledgeable. Very nice and respectful. Just awesome More

by Kristysellier
Recommend Dealer
Yes
Employees Worked With
Alejandro Cruz
Feb 24, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Kristy, thank you for choosing Carriage Kia and for your feedback. We are glad Alex showed you what we are all about, and we look forward to working with you again soon!

February 20, 2020

Carriage Kia has serviced our 2011 Optima ever since we bought it new from their sales department. They have always done an excellent job of servicing our car and making us feel welcome each time we come More

by KIASPORT47
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Feb 24, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to provide us with this feedback and for being such loyal continued customer of ours. We are glad to know you always are 100% satisfied when you come in and we look forward to continuing to work with you for years to come, take care!

February 19, 2020

Enjoyed our experience at Carriage Kia in Gainesville. We Enjoyed are experience at Carriage Kia in Gainesville. We purchased a Telluride from Isidro and Chelsea. Both were always prompt with responses and qu More

by GLAHATTE
Recommend Dealer
Yes
Employees Worked With
Chelsea Runkel, Ramon Reyes, Isidro Gutierrez
Feb 24, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you so much for taking the time to leave us this feedback! We are so thrilled to know that our team gave you such a positive experience. Congratulations on your new 2020 Kia Telluride and we look forward to working with you again soon!

February 19, 2020

I always feel welcome. The service is good. Chris in service is awesome! Mario talked with me about a new car and we very helpful. More

by srgsalvage
Recommend Dealer
Yes
Employees Worked With
Mario Estrada, Chris Kuykendail
Feb 24, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for this 5-star review and for choosing Carriage Kia! We are glad that you enjoyed the visit with our Service Department. Let us know if you have any other questions or concerns, take care!

February 19, 2020

Great Experience! Great experience. Wonderful team. Everything was an A++. Highly recommend Carriage KIA. Jamie was super to work with. The whole process was smooth More

by SCOTTGREGORY76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SHANE BAILEY, JAMIE MAXIE, & RAMON REYES
Feb 24, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you so much for taking the time to leave us this positive feedback, Scott! We are thrilled to know that you had such a great experience with our team and if you need anything else, we are always here to help!

February 19, 2020

Easily the best car buying experience we've had. Very pleased with the new Niro EV. Marcellus Richard was a great sales person to work with. More

by CHARLES.SCHULZ
Recommend Dealer
Yes
Employees Worked With
Marcellus Richard
Feb 24, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Charles, we greatly appreciate your feedback about tour car buying experience with Marcellus. We thank you for choosing Carriage Kia when deciding to purchase a car and we hope to get a chance to work with you again down the road, take care!

February 18, 2020

The service doesn't seem as customer oriented as it once was. Was argumentative when asked if a service was performed that I had mentioned when I checked in. More

by cpcarlene
Recommend Dealer
No
Employees Worked With
Alex
Feb 20, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Carlene, it sounds like we did not hit the mark when it comes to customer service on your last visit. We appreciate you providing us with this feedback and want you to know we have made our staff aware that this is completely unacceptable. I apologize for your negative experience and hope that we get to work with you again down the road. If you would like to discuss this matter in more detail please send me an email to wecare@choosecarriage.com. Thank you, take care.

Feb 20, 2020 -

cpcarlene responded

By making your staff aware that will change the service for all in the future? I do customer service as a profession and expect the kind of service that I am accustom to giving to my customers.

January 30, 2020

We are repeat customers of Carriage Kia in Gainesville, GA. Oscar Razo has been our salesman each time we have been here and we could not be happier. Oscar has always been upfront and honest with us and an More

by Nq6413
Recommend Dealer
Yes
Employees Worked With
Oscar Razo
Feb 24, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to provide us with this feedback. We greatly appreciate your continued loyalty with us here at Carriage Kia and are glad that we have consistently kept you 100% satisfied each time you come in. We are lucky to have gained your loyalty and if you need anything else, we are always here to help!

January 30, 2020

After 2 & 1/2 years of driving my Sportage from Carriage Kia it was time to upgrade to a larger vehicle. There was no question as to where I was going for this purchase or who I was looking for at the deale More

by Vquarles71
Recommend Dealer
Yes
Employees Worked With
Chelsea in finance and Alex in Service, Oscar Razo
Feb 24, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you so much for being a continued loyal customer of ours and for taking the time to leave us this review! Our staff is dedicated to providing all our guests with outstanding customer service and quality work that you can trust. We want to sincerely thank you for your business and we hope you are enjoying your new Kia Sorento. We look forward to working with you again next time, take care!

January 28, 2020

Very pleased with my used car buying experience. My salesman was Oscar Razo & he was friendly, very kind & most of all patient with me...I asked a lot of questions. He even reached out to the previous More

by klcornetet
Recommend Dealer
Yes
Employees Worked With
Oscar Razo
Feb 24, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to leave us your feedback! We appreciate you choosing Carriage Kia and we are so happy to hear about how wonderful your experience with Oscar was. If you have any other questions or concerns, We are always here to help. Take care!

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