Jim Shorkey Kia Gainesville

My name is Danny Collazo and I am from Cumming, GA. On November 13th, 2010, my wife and I were interested in purchasing a 2011 Kia Sorento. During our visit, there was an event going on for a local radio November 13th, 2010, my wife and I were interested in purchasing a 2011 Kia Sorento. During our visit, there was an event going on for a local radio station. We almost turned around and left because of all the people but im glad we did not. We were introduced to Rusty Sandberg. We consider ourselves good judges of characters. I have always had a reluctant and negative attitude toward car salesmen. That all changed when we met Rusty. He was by far the nicest, upfront and down to earth salesman I have ever met. Through the whole process, he had nothing but the fullest attention to detail and dedication for our car deal. He introduced us to all the members of the Carriage Kia staff as well as the General Mangager who was a super nice guy and personally thanked us for our business. We felt extremely comfortable having Rusty as our guy. Through the entire deal, for which at sometimes I was in a slight panic, Rusty explained everything down to the last detail ensuring we understood every aspect before signing anything, and I do mean anything. He was nothing at all like the stereotype salesmen that walk up to you like a vulture, ask you a million questions, throws some off the wall numbers deal at you, takes your keys and doesn't give them back type of person. He just said hi im Rusty, what can I do for you and here is my card if you need help or have any questions. I was in shock. I even asked him when he walked away, "What? No sales pitch, no pestering us or following us around like salesmen do at a furniture store? He responds to me and says, "Sir. That's not how I do business and neither does this Carriage Kia dealership. After looking around at the various Sorento's in the lot, we met with Rusty and worked on the deal. I was trading in my vehicle and they gave me a fair deal with no gimmicks. I explained to him what I wanted, what I could afford and what I did not want and he satisfied all those requests exactly how I asked them to be. Through all the paperwork, he read word for word what we were looking at and signing. I have bought cars in the past and it was just, "Here sign this, sign that and get out". This was the best car buying experience I have ever gone through. The test drive was extremely pleasant too. It was like we knew the guy and we were just having plain old conversation about whatever came about. The biggest pet peeve I have about a car salesmen is how knowledgeable they really are when it comes to selling a car. I have always had the experience when all they know about a car im trying to buy is what is written on the window sticker. People like that should sell pet rocks, not cars. That irritates me more than anything. Rusty was nothing of the sort. He explained every aspect of the Sorento's features. He knew of engine horsepower, electronics, body construction, features and everything else. He gave us quite the history lesson on the brand as well. By the end of the sale, I knew everything there was to know about him, the dealer, the car and of course our deal. There were no false promises, no surprises and no rise of blood pressure during our visit. This was awesome too! I felt like I was buying a luxury car because of what happened after the deal was done. Rusty made sure we knew about everything on the car before we left. After our deal was done, Tony Valdez, another great sales associate, took us out the the car and did a "delivery". Man I was astonished, what kinda of a dealer does that unless you are buying luxury. Apparently they do. Tony was busy and told us that, yet he still made the time to show us the car in full. Along with Rusty, Tony explained everything front to back. There were a few things I did not know about and he put it out there first hand and made sure we were good to go. We were very happy to have him do that for us. I know its a dealer requirement, but he made it personal, and we liked it. All in all, we got a great car, a great price and outstanding customer service. I would highly recommend the Carriage Kia dealership in Gainsville, GA to anyone wanting to purchase a Kia. In my experience, I would do nothing of the sort, but in this case, I cant think of a single negative thing to say. Im sure all the sales associates are great people, but Rusty is definitely the guy to talk to. Thanks again Rusty, Tony and Carriage Kia. We hope to return soon and buy another car from you again......... More

My wife and I have a new addition on the way along with our five year old and were in the market for a new van. After comparing price and warranty from the other dealerships, we were greeted by Chuck who s our five year old and were in the market for a new van. After comparing price and warranty from the other dealerships, we were greeted by Chuck who sold us on a Kia Sedona. We didn't plan on buying a van that day but we are glad we did because we couldn't be happier. Everyone greeted us with open arms and Chuck made the whole process easy for first time buyers. My wife and I are looking forward to our continued relationship with Chuck, Laura, and Carriage Kia. More

From the first time I walked in the door at Carriage Kia, my experience was great. My sales person's name was Dustin Seagraves and was a super nice young man and willing to work with us any way he could. He my experience was great. My sales person's name was Dustin Seagraves and was a super nice young man and willing to work with us any way he could. He handled everything withan A+ rating and when I need a car, I am going to ask for him when I go back. I sure hope he is still working there. More

We came in to have a light bulb changed in our 2009 kia spectra and ended up leaving in a 2010 forte. Ryan Ladd ( our salesman )was very nice and helpful his 1st day on the job and he did his job well, eve spectra and ended up leaving in a 2010 forte. Ryan Ladd ( our salesman )was very nice and helpful his 1st day on the job and he did his job well, even stayed lated to put us in our new car. Tony Valdez OMG too funny Loved him that man made us laugh and feel right at home, I will be asking for him in the future. Bryan Seagraves is great he worked the numbers on both of our kia's !! Tim Rutherford has a memory like nobody I have ever seen, we had a small issue with the car but was leaving for flordia and he told me he would fix it when we got back and to just call him, I asked didn't he want to write this down so he could remember he told me he would no need to write it, called him 2 weeks later, YEP he remembered and even remembered something I had forgotten. Thank You to all of Kia's staff !! The Barnes Family More

I shopped at many dealerships before I finally bought my Forte. It was always the same old runaround : "Sign this paper and promise us that you will buy today.", "What kind of a monthly price will it take t Forte. It was always the same old runaround : "Sign this paper and promise us that you will buy today.", "What kind of a monthly price will it take to get you to buy this car?" and even "You aren't asking the right questions" when they didn't want to answer my questions. I finally bought from Carriage Kia because they had the best car out there, the deal wasn't shady , they gave me straightforward answers to my questions and the dealership fees were reasonable (unlike Athens Kia). I would recommend this dealership to my friends. More

Carriage Kia is the most professional and family friendly dealership that I have visited. They got my little girls some popcorn and made them comfortable watching a kid TV show while I asked Laura a lot of q dealership that I have visited. They got my little girls some popcorn and made them comfortable watching a kid TV show while I asked Laura a lot of questions about the Kia Sedona. It is wonderful knowing that we are driving a 5 star crash rated vehicle and that we have a professional and courteous dealership to support out family in maintaining our vehicle. I would highly recommend that you stop by Carriage Kia...you won't find a more courteous or professional dealership anywhere. More

Laura and the service representatives have made my experience with Kia a positive one. Friendly, and responsive to each and every concern or question. I have now purchased two vehicles from this deale experience with Kia a positive one. Friendly, and responsive to each and every concern or question. I have now purchased two vehicles from this dealership and will give them the first shot for future business. Not only are they responsive during the sales process but equally enthusiastic with addressing issues after the sale. Sometimes it is how you are treated after the sale that wins you as a customer for life. Kia gets that! More

Carriage Kia is great! We arrived only thinking we would test drive a Sorrento and loved it so much we bought it that day! Chuck, our salesman, was extremely friendly and made us feel comfortable and relaxe test drive a Sorrento and loved it so much we bought it that day! Chuck, our salesman, was extremely friendly and made us feel comfortable and relaxed. No pressure! We can't believe the value we got in our new vehicle and look forward to recommending Carriage Kia to all of our family and friends! More

My husband and I were out just looking for a vehicle,not necessarily looking to purchase that day. But, Rusty was a great salesman, who made it painless. The staff there was wonderful and I would recommend necessarily looking to purchase that day. But, Rusty was a great salesman, who made it painless. The staff there was wonderful and I would recommend any of my friends or family to go there when out shopping for a new vehicle. Everyone we dealt with was very friendly and eager to help make our shopping a wonderful experience. We love our new Forte and look forward to dealing with Carriage Kia in the future. Thanks for a painfree experience. More

Thank you so much for such an awesome car buying experience!!! I heard about you on the Fish and told them too how happy we were. Thank you to Greg and staff for the care you gave us!! We will tell experience!!! I heard about you on the Fish and told them too how happy we were. Thank you to Greg and staff for the care you gave us!! We will tell anyone looking for a new car about you guys!!! May God Bless you. Kelley,Adam, and Ethan Zisser More