Jim Shorkey Kia Gainesville

This was my first car purchase and right when they gave me the keys to test drive, I knew that this was the right place to buy my car. The customer service was great and I didn't have to wait long at all. me the keys to test drive, I knew that this was the right place to buy my car. The customer service was great and I didn't have to wait long at all. I defiantly give this place two thumbs up and would come back any time to buy another car. More

After being upset after a visit to Headquarters Kia in Chamblee, I got home contacted Carriage Kia and with Kevin Nottingham, Mr. Nottingham set up an appointment with me on saturday morning and when I go Chamblee, I got home contacted Carriage Kia and with Kevin Nottingham, Mr. Nottingham set up an appointment with me on saturday morning and when I got there Mr. Nottingham put me at ease and told me me that he had numerous connections with local banks and felt that he could find me a bank to finance my car that i was purchasing and when Mr. Nottingham brought the car around for me to test drive, he informed me of the car safety that comes with the car and that the car gets good gas mileage and told me about the shifter for for going down hill roads and told me about the 90 day free satelite radio, after the test drive we went back in and Mr. Nottingham ask me few more questions and what bank that i did my checking with and within 45 minutes he was back with the paper work for to sign to take possession with my new kia. I can tell you I have bought numerous vehicles in my lifetime but this was the first time i felt comfortable with my salesman, he did not come to with a take it leave it proposition which to me is a real turnoff nor did he come to me and say he couldn't find a bank that would finance me. I was amazed at how easy it was to walk in sat down and with two hours i was walking out of the dealership and leaving in my new car. Mr Nottingham introduce me to Tiffany who showed how to use the no hands feature for incoming or outgoing cell phone calls and how to use the function on the steering wheel which is great when incoming come the radio goes off and i answer a microphone above my as driver i can talk and listen through the radio speaker which is great for when you are driving. And I have been introduce to Diane Adams who has made contact with me with several times by phone and by e-mail thanking me for the purchase of the Kia and feel that the overall dealership breathes a level of confidence and knowledge that you as customer can see and feel at ease sort like being around kin folk type of easiness and that enviroment seems to insure customer return and stay in contact with the dealership which I think when you do that eventually you will be on a first name basis with the employs. And I look forward to continued utilization of the dealership's service department and if it is anything like the salesman and support staff i will be very pleased. As a whole i would rate my experience with Carriage a 10 for there salesmanship, their product knowledge, their knowledge of the financing company's and there administrative support staff are very knowledgeable and helpful which I was very pleased with, and their use of communications is second to no one. As you can see I am very happy with my new Kia and can't give enough adjectives to carriage Kia for handling of customers. Raymond Ellison More

My salesman, Dustin was really great about guiding me thru the new car buying experience. If I were to purchase another car I would ask for Dustin. The paperwork trail could be improved. After signing thru the new car buying experience. If I were to purchase another car I would ask for Dustin. The paperwork trail could be improved. After signing most of the papers, then they ask about other items that you can purchase, like gap insurance, etc. They had to reprint the things that I decided to buy. Why? Its a waste of paper. And by going back in to reprint, it dragged out my stay in the dealership. What should happen is that all is discussed upfront. I feel sure that the salesperson could have gotten with another customer quicker. Dustin was great. The dealership was very clean. The girl at the reception desk was very friendly. The sales manager not so much. More

My wife and I were very pleased to have done business with Carriage KIA. We had taken our Kia Borrega in for service in December and were very impressed how they handled our warranty issues. However, with Carriage KIA. We had taken our Kia Borrega in for service in December and were very impressed how they handled our warranty issues. However, we fell in love with the new Kia Sorento and decided to trade our Borrega for a Sorento. We felt like we were given a very fair trade in for our Borrega and was able to get into a new Sorento for a very fair price. I definately will recommend Carriage Kia to our friends and family! Our sales lady, Laura, was very friendly and knew her stuff well! We had visited another dealership and were not impressed at all because of the lack of knowledge of there vehicles they were selling. My wife was especially comfortable in dealing with another lady. Thanks again Carriage KIA!! We love our new Sorento!! Tommy K. More

This dealer actually asked me "What can I do to make you happy?". And I wasn't unhappy! They went out of their way to make sure I was satisfied with not only the experience but the vehicle I chose. T you happy?". And I wasn't unhappy! They went out of their way to make sure I was satisfied with not only the experience but the vehicle I chose. They did not treat me any different than the girl next to me that was buying a $30,000 car when mine was $13,000. I will be back to this dealer for any future purchases and highly recommend them to anyone that wants to be treated extremely well and get a great deal on a fantastic vehicle! More

I enjoyed every minute of my visit. Everyone was so warm and friendly. I advise everyone to come To come to the dealership. I have went to other dealerships in the past that never went that extra mile to he and friendly. I advise everyone to come To come to the dealership. I have went to other dealerships in the past that never went that extra mile to help me. I had a real bad experience with dealership. Being at carriage Kia my views of dealership has changed dramatically. More

We arrived at Carriage Kia on a wet rainy cold day with a warm friendly greeting from the staff. We were assisted immediately and offered complimentary coffee and drinks. Shane was our excellent sales pers warm friendly greeting from the staff. We were assisted immediately and offered complimentary coffee and drinks. Shane was our excellent sales person that assisted us with our vehicle search! If your wanted a salesman with a calm, no pressure and extremely patient approach, Shane is your man. He never pressured us,and we felt this helped us better able to think thru our decision with ease. He was also very, very patient after getting vehicle after vehicle for us to test drive. He never showed frustration or bothered at all...even in the pouring rain. Very friendly down to earth salesman that makes you feel at home and at ease. All of the staff were welcoming and had a smile on their faces. The process went very smoothly, the negotiations were not like any of the other dealerships we have experienced. We felt we were treated very fairly and were pleased with our final offer. You didn't feel like you were being " played". Thank you Carriage Kia for making our purchase a great experience!! We love our new Kia Soul!!!! Thanks Shane and good luck with your career, you will go along way with your great approach to sales. More

When my wife and I arrived we were promptly met with a "Welcome Home" feeling by the Receptionest. Our Sales person Kevin Notingham catered to our every need. We should have given him roller skates. He wa "Welcome Home" feeling by the Receptionest. Our Sales person Kevin Notingham catered to our every need. We should have given him roller skates. He was upbeat and excited with the Kia product.Very knowledgeable. The inventory was vast with many trim levels. A very pleasant experience. Highly recommend!!!! More

Every one very friendly. Customer services was great. They worked with me on the payment that I could make every month. I liked the look of the Kia Soul and the color. They have a nice place to wait whil They worked with me on the payment that I could make every month. I liked the look of the Kia Soul and the color. They have a nice place to wait while they get the car ready for you to take home. Also if you need a snack, they have a place to get a coke or chips or crackers. The young lady that help explain about the inside of the car, was very friendly and answered any quesation I had. More

My over all experience in purchasing the Kia Soul from Carriage Nissan was over the top. I visited the dealership a couple of time prior to making the discission to take a test drive, I was always gree Carriage Nissan was over the top. I visited the dealership a couple of time prior to making the discission to take a test drive, I was always greeted and never pressured. At last I decided to test drive the Soul, I feel in love the my car. Every experience from that moment on was exceptional from our sale person to the final run through of the cars functions. If someone is looking for a new car, I would highly recommend Carriage merly based on their committment to great service from start to finish... More