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Jim Shorkey Kia Gainesville

Gainesville, GA

4.3
1,874 Reviews

2815 Browns Bridge Rd

Gainesville, GA

30504

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Showing 1,874 reviews

July 07, 2020

I was very unimpressed with the way the service went on my Kia. The Mechanic guy they had working on my Kia obviously didn't care about his job or my car it was like he was just there to be there. He lied More

by Ginaj2650
Recommend Dealer
No
Employees Worked With
Alex Cruz
Jul 08, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Gina, we have read your review and we would like to extend an apology for not meeting your needs and expectations. It's important to us that we satisfy every customer and you really help us by bringing these inconsistencies to our attention. Your comments will be addressed with our team to ensure we improve upon these issues. If you would like to discuss your issue further, please give us a call. Thank you and take care.

July 06, 2020

Judith Castillo was the perfect salesperson for my needs. She listened, was attentive to my car search parameters and in the end notified me of exactly what I was searching for!! I would recommend Judith to More

by VANDEWATER
Recommend Dealer
Yes
Employees Worked With
Judith Castillo
Jul 07, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to provide us with this excellent feedback! We appreciate your business and we look forward to working with you again soon. Have a wonderful day!

July 04, 2020

The service person was fantastically polite & helpful. The service was quite quick & they cleaned my car! He explained everything, gave me a receipt, and walked me out. More

by kathychurch
Recommend Dealer
Yes
Employees Worked With
Sorry to say I don’t know his name, but he had a beard.
Jul 11, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Kathy, thank you for your business and for this review. We’re happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Take care!

July 04, 2020

Great place until you sign the deal then it's all down hill. Tires blew out before making it home and no one wants to take blame or help me with new ones. Buy a new car and then new tires same day? Will n More

by DFABS27
Recommend Dealer
No
Employees Worked With
Jason
July 04, 2020

The staff was very nice and helpful. Greeted you when you walked in the door. Mario Estrada is a great salesman. I'll be back More

by Steelers
Recommend Dealer
Yes
Employees Worked With
Mario Estrada
Jul 07, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you so much for sharing your experience with Carriage Kia and Mario. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We appreciate your business and we hope to see you again soon. Take care!

July 04, 2020

Best car buying experience. Came in knowing exactly what we wanted and what we wanted to pay and the finance manager and sales person made it happen. Would highly recommend. More

by H.DUNCAN87
Recommend Dealer
Yes
Employees Worked With
Julie Pierce, Katie Alberto
Jul 07, 2020 -

Jim Shorkey Kia Gainesville responded

We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of our team.. We look forward to working with you again soon, take care!

July 03, 2020

Alex offered personable service. He checked out my car and offered service needed but narrowed it down to what needed done first and then what should be done for safety! More

by allperson
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Jul 11, 2020 -

Jim Shorkey Kia Gainesville responded

On behalf of all of us at Carriage Kia, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Alex. We hope to see you again soon, take care!

July 03, 2020

Oil change and tire rotation done in less than an hour. I'm happy that it was done quickly and at a good time for me More

by candbcook
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Jul 11, 2020 -

Jim Shorkey Kia Gainesville responded

Thanks for sharing your thoughts about your experience with Carriage Kia. We are happy to hear that the team delivered such an excellent experience, we hope to see you again soon!

July 02, 2020

Thanks for the car wash! Thanks for the vacuum and fixing my horn in less than an hour. I had to come back because parts were not in! More

by iscrap4less
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Jul 15, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for your business and for this review. We’re happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Take care!

July 02, 2020

Excellent service and Andrew the service guy is always on the ball. Would go no where else.always a favorable experience, nice customer service area More

by JOEDREXLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew in service
Jul 15, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Joe, thanks for sharing your thoughts about your visit with Carriage Kia. We are happy to hear that the team delivered such an excellent experience, we hope to see you again soon!

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