Jim Shorkey Kia Gainesville

I rated Carriage Kia the highest score possible because I received excellent customer service there without feeling pressured as I was at a previous dealer. The staff was very friendly and polite and the se received excellent customer service there without feeling pressured as I was at a previous dealer. The staff was very friendly and polite and the selection was great. I got a good deal and they also got me financing at an excellent interest rate. I am a senior lady and I feared a dealership would try to take advantage of my inexperience in purchasing a vehicle. Not so! These people were helpful and ever so kind to me. I plan to tell all my friends and co-workers to go to Carriage Kia. The warranty is beyond great and the free oil changes for a year are a nice touch. This was my first experience buying a car by myself and to tell you the truth, I am pretty proud of how well I made out! At 60 years of age this may be my last purchase, but if not, you can be sure I will be a repeat customer. More

All in all this dealership was very pleasant. They did their best to work with us in getting a new car. When I needed to bring the car back for service, the service manager was very helpful. their best to work with us in getting a new car. When I needed to bring the car back for service, the service manager was very helpful. More

The salesperson (Laura)was very accommodating, knowledgeable, patient, thorough and personable. She offered many purchasing and finance options. The delivery specialist (Stephanie) did an excellen knowledgeable, patient, thorough and personable. She offered many purchasing and finance options. The delivery specialist (Stephanie) did an excellent job showing and explaining the many features and additional options for our Soul. She answered all my questions in detail. Our experience was very positive and made us feel at home with out any sales pressure that we have experienced at other dealerships. We look forward to a great service experience going forward. More

This dealership was able to find the Kia Soul ! with the options that I wanted at a great price. They also were able to provide the financing I wanted at a very competitive interest rate. The sales staff w options that I wanted at a great price. They also were able to provide the financing I wanted at a very competitive interest rate. The sales staff was friendly and explained everything ver well. The Delivery Specialist Josh Passmore did a great job of explaining how all of the electronics of the vehicle operate. I had a grandchild with me and the staff all went out of their way to speak to her and make her feel that she was important too. Great Dealership. More

Great experience. No pressure to buy and no hand over to other sales people during the process. The sales guy completed the deal from start to finish which was great. Vehicle was delivered and all features other sales people during the process. The sales guy completed the deal from start to finish which was great. Vehicle was delivered and all features were explained and programmed properly. Would definitvely buy there again. More

This is my seccond new purchase from carriage kia.I was greatly satisfied with my kia sorento. when I desided to but a van i went back to carriage. Every one went out thier way to help find the right one f greatly satisfied with my kia sorento. when I desided to but a van i went back to carriage. Every one went out thier way to help find the right one for me.Keven Notinham was so kind and helpful in working with me with the best price and great financing that would fit my budget.I would like to recomend any one desireing a pleasureable experiance in purchasing a new kia, please try carriage kia in gainesville ga. Roy whitlow More

I was looking for a new car. I drove a ford and a GM suv before the Kia Sorento the Kia had every thing the ford and GM Product Had. It Was Also Cheaper. Tim Who Helped Me Was Real Nice and knowledge about before the Kia Sorento the Kia had every thing the ford and GM Product Had. It Was Also Cheaper. Tim Who Helped Me Was Real Nice and knowledge about everything.I was shown how to operate everything before i left. i love my sorento. i would recomend kia. More

After visiting several dealerships we were very pleased with the Kia Dealership in Gainesville Ga. Laura, Orlando, and Josh were extremely helpful. We love our new Kia. with the Kia Dealership in Gainesville Ga. Laura, Orlando, and Josh were extremely helpful. We love our new Kia. More

I first started thinking about a new car in April, and each time a car caught my attention it was a Sorento. After researching and test driving a Highlander, Pilot, Santa Fe,& Tucson, I never changed my each time a car caught my attention it was a Sorento. After researching and test driving a Highlander, Pilot, Santa Fe,& Tucson, I never changed my mind from my original choice. We bought the Sorento LX V6 because we wanted the extra power for interstate driving and we prefer the look of the cloth seats. The car is a dream to drive. The salesmen who helped us were all helpful and patient with my long decision-making. We were pleased with our deal. Carriage Kia was recommended to me by a relative and I would recommend it to others. I love this car! More

I had a tough financial situation with a recent bankruptcy and a severely upside down trade, but the Michael and the staff at Carriage worked really hard to get me in a better car. I appreciate th bankruptcy and a severely upside down trade, but the Michael and the staff at Carriage worked really hard to get me in a better car. I appreciate that they walked me through all the features of the car before i left and even programmed my phone into the bluetooth. Jeremy helped with that and was very knowledgeable. ************************** An update to my previous rating: DO NOT TRUST THIS COMPANY!! I trusted them because of their advertising on The Fish radio, but they managed to cheat me out of almost $5000. I feel completely stupid for trusting them. I first found what I hoped to be a mistake in my paperwork when my first payment came due. They added the payoff amount of my trade-in to the sales price of the new car but failed to add in any credit for its value. My negative equity was somewhere around $6000 but they charged me a full $9046. This means that the entire payoff of my old truck is included in my current financing, yet they kept it. The absolute worst part is that when I pointed this out, they denied any error in the paperwork. Just to be sure, I had it checked by a CPA and my math is correct. I tried to speak to several people, up to and including the owner, David Basha. I sent a fax addressed to him and soon thereafter got a call from Chris Ellison, the operations manager. He agreed to meet with me to go over the paperwork. However, he did not meet with me; he sent someone else...Brian Seagraves. Brian was very cordial and went over my paperwork with me and could not explain the math to me either. (The salesman who sold me the car, Michael Paglianti, could not explain the numbers and a financing person named J.T. called me about it but refused to acknowledge an error.) When Brian checked it, he used an increased figure for taxes and a decreased offer for my trade, so I was extremely frustrated with the numbers, but it did show a $1572 error in my favor at last. Brian took the figures to his higher-ups and promised to call me with a resolution. He emailed the next day an offer of $1000. What a slap in the face! The numbers changed to be less and less in my favor, yet they couldn't even give me that! They have a service that allows them to hold checks for 30 days. I really wasn't expecting this and was just going to see where I stood financially so that in a month or so I could go back knowing how much down payment I'd need and whether financing was an option at all. They offered to hold a check for $4750 which really was a great service. However, when I pointed out the error and could not get anyone to call me back, I stopped payment on my check. I provided written notice via email to a sales manager, Chuck, who never responded at all. I stated clearly that I intended to pay as soon as the amount was corrected and I absolutely did. Their response, however, was to simply ignore me and turn the check over to the check guarantee service. In this way they were able to overcharge me without recourse, since now I'm someone else's problem. The check company is merely a collection service and has harassed me for the payment, even though I've shown them extensive documentation proving my case. I'm afraid to let go of the money; they say that I could contact the financing company, who in turn told me it wasn't their issue. So in essence each company says it's an issue I should take up with the other companies, and I am cheated out of my money or old vehicle that I fully paid off. I may never see my money and may possibly have to pay more now, but I want to keep anyone else from having this experience. Please don't trust them. There are plenty of other dealerships! If you must deal with them and your deal is anything but straightforward (no negative equity), HAVE A CPA LOOK AT IT! I was really hoping to experience that "Carriage Difference" spoken about on The Fish 104.7, but so far the difference has been only heartache. Oh, and one last thing...the positive reviews on here are paid for. I received a $25 gift card, but only after my positive review was confirmed. I have emails and documents and recorded conversations to prove my case. Sincerely, Donnie Cook donnie.cook@hotmail.com More