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Jim Shorkey Kia Gainesville

Gainesville, GA

4.3
1,875 Reviews

2815 Browns Bridge Rd

Gainesville, GA

30504

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Showing 1,875 reviews

July 17, 2020

Chris was very helpful and kind . I noticed there still an air bag light on they were suppose to fix. I thought the repair was pricey. charging twice what the cost of the part is alot of upcharge. More

by lnnjns12
Recommend Dealer
Yes
Employees Worked With
Chris Kuykendail
Sep 07, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to provide us with your feedback. We're discouraged to see that you didn't receive the quality service you should have and I appreciate you bringing this to our attention. If you would like to speak about your issue further, please feel free to send us an email to wecare@choosecarriage.com. Thank you and have a great day.

July 16, 2020

Andrew Jeremy Aycock was polite, knowledgeable, he made sure I knew what was going to be done to my car and approx time frame. Showed me to the customer lounge which was very clean. My car was return i More

by SURFN8RBLUE
Recommend Dealer
Yes
Employees Worked With
AndrewJeremy Aycock
Sep 07, 2020 -

Jim Shorkey Kia Gainesville responded

Thanks for leaving us a review! We appreciate the opportunity to earn your business and are honored you trust your vehicle needs with us. Please do not hesitate to reach out if we can be of any further assistance until then take care!

July 16, 2020

The guys always take great care of me!! I've had my car serviced here for almost five years and will never go anywhere else. They always make sure I have everything I need!! More

by ab042387
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Sep 07, 2020 -

Jim Shorkey Kia Gainesville responded

We appreciate your positive feedback. Glad to hear that you are consistently impressed with the service we offer here at Carriage Kia. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

July 16, 2020

Will NOT ever return to this KIA dealership! Our experience was by far the worst experience I’ve ever had at any service department! No one would even explain or take the time to listen to the issue More

by christinenannpace1987
Recommend Dealer
No
Employees Worked With
Chris Kuykendail
July 14, 2020

Was quick and friendly he was great ty and I’m am sure the oil cap was on not like the other service tech who did not have it on and leaked all the oil out the car while I was driving More

by Rebecca B
Recommend Dealer
Yes
Employees Worked With
Chris Kuykendail, Michael Wolf, Alex Cruz, Bethany Alexander, Ashley Leblanc
Jul 15, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Rebecca, thank you for the rating and review, we are pleased to know that you enjoyed your visit to Carriage Kia. We are always dedicated to ensuring that we are exceeding customer needs and providing with only the best customer care. We hope to see you again soon!

July 13, 2020

Awesome experience! Great customer service from everyone we had contact with. Eric~ our salesman was extremely knowledgeable on the car we purchased! From start to finish we could not have asked for better More

by JAMIE
Recommend Dealer
Yes
Employees Worked With
Eric~Salesman 5 Star service , Don Pippin, Mario Estrada
Jul 14, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Jamie, we would like to thank you for your recommendation and this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Carriage Kia with on the best there is to offer. It’s so nice to hear that Eric helped make your experience such a positive one. Let us know if you need anything else down the road, take care!

July 12, 2020

I am always received in a friendly matter and checked on during my appointment in a kind way to make sure I am comfortable and updated on the service of my automobile. My agent Andrew is wonderful at his jo More

by RLLENOIR
Recommend Dealer
Yes
Employees Worked With
Andrew Aycock, Bethany Alexander
Jul 13, 2020 -

Jim Shorkey Kia Gainesville responded

Thanks for sharing your thoughts about your experience with Carriage Kia. We are happy to hear that the team delivered such an excellent experience, and we look forward to being here for you for years to come!

July 11, 2020

Best customer service I've ever received. For me not having credit, we made it work. Everyone was courteous and friendly. Great staff with even better energy. More

by VALENZCHRIS
Recommend Dealer
Yes
Employees Worked With
Katie Alberto
Jul 14, 2020 -

Jim Shorkey Kia Gainesville responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Carriage Kia. We wish you safe travels and look forward to seeing you again soon!

July 10, 2020

Asha was great, she was very patient and knew a lot about the Kia Sorento! I would come back and refer people to her! Thank you for great service! More

by erikagilstrap17
Recommend Dealer
Yes
Employees Worked With
Asha
Jul 11, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Erika, thank you for your business and for this review. We’re happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Take care!

July 10, 2020

This dealership was very nice everyone was respectful and helpful. Mario Estrada was very helpful and he almost made everything easier. All his manger made the process quicker and easier. More

by Keyshawn
Recommend Dealer
Yes
Employees Worked With
Mario Estrada
Jul 11, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you, Keyshawn! It has been our pleasure serving you. Quality customer service is always our number one priority, and we’re happy to hear that we met your expectations. Thank you again for choosing Carriage Kia. We look forward to having you as a valued customer for years to come!

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