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Jim Shorkey Kia Gainesville

Gainesville, GA

3.9
1,880 Reviews
What's a great day for us? A great day for us means you had a great experience with us. If you leave any of our Jim Shorkey dealerships happier than when you came, then we've done our job. Our goal is to make every customer feel like the only customer in the world. Through our award-winning customer service, flawless and convenient auto repair, and accommodating financial services, we aim to make every day a great day for you at Jim Shorkey Gainesville Kia.
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2815 Browns Bridge Rd

Gainesville, GA

30504

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Showing 1,880 reviews

February 14, 2012

SCAM that is Carriage Kia!! DO NOT buy from them. Since i was scammed out of my Jaguar and 10k I have had contact with SEVERAL people who have had the same thing happen to them. They STILL 6 months later hav More

by dparks305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Ellison and Chuck Mjolsness, Chris Ellison
Feb 22, 2012 -

Jim Shorkey Kia Gainesville responded

This was a deal that we did in June and there were many extenuating circumstances on the customer’s side that made this car deal very difficult. We did everything within our power to try to provide her a decent vehicle and work through all of the complications and issues with them. Even though we did all that we could and tried to make every accommodations we could, there was nothing that we could feasibly do to make the customer happy. They have made numerous accusations and conjectures about the transaction, but we know that we tried to overcome all of them and work with the customer. Her unwillingness to obtain a Georgia drivers license excludes her from being able to procure a Georgia tag for her vehicle. That is not an issue that we can fix.

February 13, 2012

Total Professionalism...Impressive showroom... Upbeat employees...Respectful of indiviuals time...Great benefits after sale...Curtious followup...I will recommend to friens and family...Competitive Price More

by dsaunders1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Paglianti
Feb 13, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you for sharing your experience with us. We believe that customer service can make or break an experience at a dealership, so we are thrilled to hear that you think so highly of our team! Congratulations on your vehicle purchase. Check us out on Facebook and Twitter for service specials and awesome industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com

February 13, 2012

I went to Carriage Kia to look at the 2012 Kia Optima. After looking at different models with different features we decided to purchase a 2012 Optima EX with the Premium package. Our sales person Kevin h More

by sczerges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Feb 13, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you for writing this awesome review. Kevin is a great member of our team, and we're so happy to hear you had the opportunity to work with him. Congratulations on your new Optima! If you haven't already, you should check us out on Facebook and Twitter. We post lots of great industry news and upcoming service specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com

February 11, 2012

Customer service was surperior to other car dealership I've been to. All my questions to my vehicle interest were answered . I absoultely will recommend this car dealership to everyone I know! Thanks A More

by maricintron21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ingles & Jeremy, Jeremy Smith
Feb 13, 2012 -

Jim Shorkey Kia Gainesville responded

Thanks for this short and sweet review! We are so happy to hear we were able to provide you with friendly and informative customer service. If you haven't already, check us out on Facebook and Twitter for industry news and upcoming service specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com

February 10, 2012

Sales crew was very friendly and helpful when we arrived and within minutes we were test driving the new Optima. Love the car and the fact that there was no pressure to buy. They loaned me a demo to drive More

by TSteph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim, Kevin, JT
Feb 13, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you for writing this great review. We aim to provide every customer with excellent customer service, and it is great to hear that we have done our jobs well. Don't forget to check us out on Facebook and Twitter for service specials and industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com

February 10, 2012

I went to this dealer and did purchase a new KIA Sorento. I was happy with the Sales team and very happy Sharon Seiter. The only thing I would have liked to see improved was the selection of vehicles avail More

by fengland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonard Walker & Shane
Feb 13, 2012 -

Jim Shorkey Kia Gainesville responded

Thanks for taking the time to write this review. Sharon is an asset to our team, and she will be so pleased to hear your kind words. Congratulations on your new Sorento! We look forward to working with you again in the future, so don't forget to check us out on Facebook and Twitter for service specials and industry news. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com

February 08, 2012

Contacted Ryan Tapp, he put us in the hands of Shane and with Shanes help and the manager we were able to get a great deal on a new car. Went in with the intentions of buying a used 2011 and left with a new More

by cortney22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Tapp, Shane and Sales Manager , Ryan Tapp
Feb 08, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you so much for kind words. We are so happy to hear you had the opportunity to work with several members of our amazing staff while working with us. Congratulations on your 2012 Sorento, and we look forward to working with you again in the future! Follow us on Facebook and Twitter for industry news and service specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com

February 08, 2012

Thank you Carriage Kia for the most pleasant car buying experience I have ever had! We had stopped just to look at the Soul, intrigued by those great Kia Hampster Commercials. We were, however, captivated More

by psd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stanford, Josh Passmore, Stephanie Kroll
Feb 09, 2012 -

Jim Shorkey Kia Gainesville responded

Thanks so much for this clever review! Those hamster commercials are pretty great, aren't they? We are so happy to hear we were able to find you a Soul that you love, and to provide you with such an expedient and friendly sales experience. We hope to see you and your new Soul shufflin' in to the dealership again in the future! Find us on Facebook and Twitter for industry news and exclusive service specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com

February 07, 2012

We purchased a 2012 Soul on a Thursday and got such a great deal we came back on a Sunday to purchase our second Soul. My wife wanted a certain color and Kevin went beyond the call of duty to get her exa More

by luckyingaandy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Nottingham
Feb 07, 2012 -

Jim Shorkey Kia Gainesville responded

We love to hear from loyal customers, so we are very thankful to you for writing this review. Kevin is an essential member to our team, and we are so happy to hear he was able to find exactly what your wife was looking for. Congratulations on both of your new Souls! We look forward to working with you again so be sure to check us out on Facebook and Twitter for industry news and service specials. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com

February 05, 2012

The entire staff were friendly, we were never pressured to make the deal, they listened to what we wanted, then found the vehicle with the options and at the price we were looking for. More

by jbeckstine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ingles; Chris Ellison; Bryan Seagraves, Chris Ellison
Feb 06, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you so much for this short and sweet review. We believe in providing our customers with a personable, low pressure, and informative purchase experience, and we are so happy to hear that you believe we have achieved our goal! We look forward to working with you again in the future to hear the latest Kia news and receive exclusive offers. Stephanie Kroll Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct stephanie.kroll@carriageautogroup.com

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