Jim Shorkey Chrysler Dodge Jeep Ram

Poor Service Department We bought a 2014 Dodge Journey there in a lease a couple years ago . When we bought the vehicle the salesman Mike did a great job and we were pleased We bought a 2014 Dodge Journey there in a lease a couple years ago . When we bought the vehicle the salesman Mike did a great job and we were pleased with experience . It went all down hill from here though , when we went to take car home there was a huge dent in drivers side door . They fixed this in a few days but then there was overspray everywhere. I took it back up to them to fix but then they had to reorder the sidewall protectors , so I would have to go back up again . Just recently I took my vehicle back up the for recall , passenger window not working , and roof clips coming off up inside lining. It was up there for three whole days and only two items got fixed , and I want even offered a rental car. Last week I spoke to one of the owners who said he would make sure everything was fixed properly and would speak to Chrysler Rep for me about turning car in and wiping my hands from it . Again I get no call back from him or service dept who had to order new roof clips , this dealership and a big let down. Will never do business again . More

Great sevices The second time I been to this dealership I bought my first band new outlander 2015 wonderful they were to me and now this year I bought 2015 jeep pat The second time I been to this dealership I bought my first band new outlander 2015 wonderful they were to me and now this year I bought 2015 jeep patiort for my wife Cliff Froster my sell man was patient and kind help us find something in our budget and for our family great dealership has my business More

potential buyer Looked online. Saw a Durango that I was interested in. Visited dealership and found Durango on lot. Went home and used online chat service. Verifie Looked online. Saw a Durango that I was interested in. Visited dealership and found Durango on lot. Went home and used online chat service. Verified that Durango was available for sale. Setup a test drive appointment. Arrived at designated time. Receptionist knew I was an online customer but, I was treated like I had just came in without an appointment. Took salesperson about 1/2 hour to locate the Durango and bring it to dealership. The Durango was only about 1000 feet at most from the showroom. He was also given trade in info and keys before he went to get the Durango.. Took test drive and waited about another 1/2 hour for numbers to be put together. Did not like the numbers and asked for more money for trade in. Salesman thought that trade price was good and seemed reluctant to try for a better number. Told him that there was no deal and had to ask for my keys back. He finally returned with a manager who wanted to do an another evaluation on the trade before giving me another price. Told him no. Had been there for about 2 hours. Went to another dealer. Bought the same Durango, different color, for $3000.00 less. Was only there about one hour. Also it looked like whoever evaluated my trade, 2012 Dodge Ram, ran it through as much mud covered surfaces that they could find. More

retirego@gmail.com We didn't know what we wanted when we came to the dealership and Russ took the time to help us define what we needed and wanted. Thank You Russ!!! We didn't know what we wanted when we came to the dealership and Russ took the time to help us define what we needed and wanted. Thank You Russ!!! More

Excellent - Russ Shively Russ was very helpful to us in purchasing our new 2016 Jeep Wrangler. He took the time we need and answered any questions we had. Russ was not pushi Russ was very helpful to us in purchasing our new 2016 Jeep Wrangler. He took the time we need and answered any questions we had. Russ was not pushing us to purchase a vehicle. His service was the best we have ever had at any dealership. We would like to rate him as a 20 but realize we can only rate him as a 10. More

2016 Jeep Compass Latitude Russ Shively, worked with us to give us the best Jeep for our needs and money. We were looking to buy a 2016 Jeep Grand Cherokee Laredo . The cost Russ Shively, worked with us to give us the best Jeep for our needs and money. We were looking to buy a 2016 Jeep Grand Cherokee Laredo . The cost was way out of our price range. So, Russ strived to get us the next best Jeep, which was the 2016 Jeep Compass Latitude. We did buy a 3 year lease on the Jeep. Seeing as we don't travel much it was senseless the buy. All the employees at Jim Shorkey Auto Group were very kind to us. We would recommend Jim Shorkey Auto Group to anyone looking to buy or lease a new 2016 Chrysler Dodge Jeep or Ram or used vehicle. Russ also went over all options we ask about + more. As we traded a 2007 Jeep Grand Cherokee Laredo and most thing were closely the same. Thank You Russ for all your help Sorry, if the lady in office wasn't Jackie McDade this lady worked hard to get us in the Compass More

Great customer service Went into dealership and I was assisted by Jaimie,I told her what I was looking for and told her my budget/credit issue.Jaimie treated me with respec Went into dealership and I was assisted by Jaimie,I told her what I was looking for and told her my budget/credit issue.Jaimie treated me with respect and was extremely friendly.I could not of asked for a better experience,Jaimie found me a fantastic car and made sure I knew every feature of the car.Highly recommend her and Jim Shorkey.Thanks More

Trading in for a new vehicle Russ Shively was extremely helpful in guiding us through the process of trading in our older car for a newer model. He was very patient and thoroughl Russ Shively was extremely helpful in guiding us through the process of trading in our older car for a newer model. He was very patient and thoroughly answered all of our questions about the vehicle we bought and especially with the financing. We were at the dealership a little longer than expected (four and a half hours), but that was probably our fault as we test drove three different vehicles. This was the second car that we bought at Shorkeys. More

truck Jeff and Matt were very helpful getting me my truck that I wanted they work with me and I was able to purchase the truck . Jeff and Matt were very helpful getting me my truck that I wanted they work with me and I was able to purchase the truck . More

best car buying experience ever It's as simple as this they made us feel like family.. and dush. Got busy on getting the suv we needed..plus he walked us through every step in ownin It's as simple as this they made us feel like family.. and dush. Got busy on getting the suv we needed..plus he walked us through every step in owning a brand new car.. More