Jim Shorkey Cadillac

Oil Change I pulled up and my Service Advisor was there and new my name before asking. She took my information and kept me aware of what was being done while I w I pulled up and my Service Advisor was there and new my name before asking. She took my information and kept me aware of what was being done while I waited. I had an oil change, tire rotation and a complimentary car wash. It was done quickly and I was very satisfied. More

Great service I went in for a cabin filter change. Since I live over an hour away I had my oil changed also. The wait was going to be 1 1/2 hours. So we asked fo I went in for a cabin filter change. Since I live over an hour away I had my oil changed also. The wait was going to be 1 1/2 hours. So we asked for a loaner or a ride to a nearby restaurant. Mary, one of the service techs took us and dropped us off. When we were finished I called and she picked us up. It made the wait go by very quickly. It's a great dealership. More

Rear brake scam We have a 2014 Mazda CX-5 bought new in Feb 2013 in Maryland. We retired and moved to Georgia in Dec 2014. Since then we have had regular services don We have a 2014 Mazda CX-5 bought new in Feb 2013 in Maryland. We retired and moved to Georgia in Dec 2014. Since then we have had regular services done at Lake Lanier Mazda and are pleased with their courteous and quick service. However on this last visit Dec 29 something occurred that shakes my faith in Mazda in general and the Lake Lanier dealership in specific. With 62,000 miles on the vehicle we we told the front brakes were just fine but the rears needed rotors and calipers. What! I believe you I said but have you ever heard of rear brakes wearing out before fronts. No of course not! And according to 2 service advisers and 1 service technician neither had they. After getting home and checking the Internet I come to find out their response must be BS. Mazda had early on issued 2 TSBs about this rear brake problem with a final TSB 04-005/15 discussing the design flaw and extending brake replacement warranty to 3/36,000. Of course I am way out of warranty but may not have been a year or so ago. My fault there I suppose but Mazda could have been a bit more proactive. As for the suddenly silent service advisors either they didn't know about a TSB and are thus lacking in knowledge or they did and are thus lacking in integrity. I feel I should be given some recompense for this $600 outlay. Maybe half in future Mazda service. More

Awesome service I came to you from Mazda of Roswell, as the last few times I've been there for my regular service and maintenance the customer service level was very I came to you from Mazda of Roswell, as the last few times I've been there for my regular service and maintenance the customer service level was very undesirable. From the very first of setting up the appointment, which was very quick and simple to getting the service that I needed and even a car wash that I didn't ask for was amazing! Thank you for taking your customers time into consideration as well as wanting them to come back. Even from scheduling the appointment on the phone the lady even said to me that they hope to "earn my business". At this time you have and keep up the great job! More

Easy Experience I worked with Gene over the phone to help find and negotiate for my new Maxda CX-5. David in finance was great to work with. What a nice guy! When it I worked with Gene over the phone to help find and negotiate for my new Maxda CX-5. David in finance was great to work with. What a nice guy! When it comes time to get my next Mazda, I will certainly return. More

Outstanding We can't say not one bad thing about him. He went far & beyond all expectations to help us. He came to us to let us know he would be with us next, & h We can't say not one bad thing about him. He went far & beyond all expectations to help us. He came to us to let us know he would be with us next, & he was the most helpful person. He was respectful, honest, helpful, kind, friendly, & so much more. I recommend him as a salesman. Thanks Gene for all your hard work in selling us what you thought was best for us. We love the Mazda 3. Keep up your great work. And also a big thanks to Charles Aycock & David Nguyen!! Y'all was so helpful too. More

personal review Darryl was very helpful and considerate. I didn't feel like I was being influenced, which is important. I would definitely recommend him to a friend Darryl was very helpful and considerate. I didn't feel like I was being influenced, which is important. I would definitely recommend him to a friend More