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Jim Riehl's Friendly Ford

Charlevoix, MI

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36 Reviews

06725 US 31 S

Charlevoix, MI

49720

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Showing 36 reviews

May 09, 2022

The oil change was well done; however, whatever was used to wash the vehicle left the windows and windshield cloudy and the truck body was filthy. Great service for the oil change, will refuse car wash next More

by sbernier1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Appointment person for service, and Justin
March 22, 2022

I have had the best experience with this dealership. ...wam bam and done. I had doubts about the color but Matt said I would love it and I did. The ride is amazing my whole experience was amazing. More

by dragonfli1951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jacob stephanie and matt
February 06, 2022

Put down money last august for a bronco, was assured no extra or markup, came time for delivery and they wanted 15k more than agreed upon at the time of deposit. They did return our deposit and 5-6 weeks l More

by Tomwoiderski15
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kameron and Matt
November 17, 2021

Great service. Would recommend this dealership to others. Worked very well with us & answered all of our questions. More

by LT1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kameron
November 05, 2021

Always a pleasant experience dealing with Justin and the service department. They get he job done right. More

by Freight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin, Jesse and Matt Steele.
October 11, 2021

The most pleasant experience I’ve had purchasing a vehicle. Kameron lead the team that made the entire process easy, transparent and efficient. Already put in another order for an F-150! More

by Rob Mossburg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kameron, Mike
August 23, 2021

Very accommodating and easy to work with. Jacob provided excellent customer service. He went out of his way to get us into an Explorer after we’d ordered a Bronco Sport then decided we needed more towing c More

by oldgoalie3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob and Kameron.
August 18, 2021

Great experience! Service personnel very knowledgeable, polite, and honest. Service was done in timely manner. More

by islanddays1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin and ?
July 29, 2021

This is a great dealership. Their service dept. Is the best. Always prompt and courtious when ever I have service needs. I would not hesitate to schedule my vehicle needs with the. Very professional and f More

by Janetosterman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
July 22, 2021

Excellent customer service start to finish love our new Ford Explorer, Matt's team followed up and communicated with us thru the entire buying process More

by jlemera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kameron