Jim Riehl's Friendly Ford
Charlevoix, MI
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The oil change was well done; however, whatever was used to wash the vehicle left the windows and windshield cloudy and the truck body was filthy. Great service for the oil change, will refuse car wash next to wash the vehicle left the windows and windshield cloudy and the truck body was filthy. Great service for the oil change, will refuse car wash next time! More
I have had the best experience with this dealership. ...wam bam and done. I had doubts about the color but Matt said I would love it and I did. The ride is amazing my whole experience was amazing. ...wam bam and done. I had doubts about the color but Matt said I would love it and I did. The ride is amazing my whole experience was amazing. More
Put down money last august for a bronco, was assured no extra or markup, came time for delivery and they wanted 15k more than agreed upon at the time of deposit. They did return our deposit and 5-6 weeks l extra or markup, came time for delivery and they wanted 15k more than agreed upon at the time of deposit. They did return our deposit and 5-6 weeks later they still have it for sale for 10 k less. Should ha e sold it to us for the agreed price… More
The most pleasant experience I’ve had purchasing a vehicle. Kameron lead the team that made the entire process easy, transparent and efficient. Already put in another order for an F-150! vehicle. Kameron lead the team that made the entire process easy, transparent and efficient. Already put in another order for an F-150! More
Very accommodating and easy to work with. Jacob provided excellent customer service. He went out of his way to get us into an Explorer after we’d ordered a Bronco Sport then decided we needed more towing c excellent customer service. He went out of his way to get us into an Explorer after we’d ordered a Bronco Sport then decided we needed more towing capacity. More
This is a great dealership. Their service dept. Is the best. Always prompt and courtious when ever I have service needs. I would not hesitate to schedule my vehicle needs with the. Very professional and f best. Always prompt and courtious when ever I have service needs. I would not hesitate to schedule my vehicle needs with the. Very professional and friendly service.. More
Excellent customer service start to finish love our new Ford Explorer, Matt's team followed up and communicated with us thru the entire buying process Ford Explorer, Matt's team followed up and communicated with us thru the entire buying process More