Jim Riehl's Friendly Chrysler Jeep - Warren

We visited Jim Riehl Jeep in Warren last week to trade in our vehicle for a new Jeep Patriot. Our sales agent took us for a ride, and when we discussed pricing there was never any mention of an additional $ our vehicle for a new Jeep Patriot. Our sales agent took us for a ride, and when we discussed pricing there was never any mention of an additional $1,500 in warranty costs that would be added to the final price of the Jeep. Every dealership we have worked with makes the additional warranty package optional (I am talking about those warranties that replace your wheels when they are damaged by a pothole, re-paint your car if bird poop ruins the paint, etches the theft protection code on the glass, etc). Then, at signing the finance manager handed us the papers to go over and sign and this is when we noticed the $1500 (around that number) amount listed below the sales price. We asked him what that was, and he vaguely said that it was a tax-free portion of the vehicles price but didn't go over what it meant. We made the mistake of signing everything and THEN asking for a better explanation, which is when our sales agent said she forgot to tell us that Chrysler requires you to purchase the normally "optional" additional warranty. This is fine if we had known BEFORE deciding to buy the car - but she FORGOT to tell us until AFTER we signed everything. We made the mistake of not being more investigative buyers and putting too much trust in a sales person. If you visit this dealership make sure you know everything you are paying for BEFORE signing. More

Jim Riehl's Friendly Chrysler Jeep worked hard to make my purchase come true. I respect their effort and their professionalism. The sales staff wouldn't give up on finding me the exact vehicle I wanted. T purchase come true. I respect their effort and their professionalism. The sales staff wouldn't give up on finding me the exact vehicle I wanted. The service department has been wonderful. Parts department is as good as it gets. The management also worked with us in fulfilling our dream of owning our first Jeep Wrangler Unlimited. If this continues, I'll surely make another purchase at this dealership. I have purchased a few dozen new cares in my lifetime (a habit hard to kick) and I have enough experience with dealerships to write a book. The present title of this book would be "How to Find a Great Dealership in Metro-Detroit-My Life With Jim Riehl's Friendly Chrysler Jeep." More

Drew Michael went above and beyond my expectations. He quickly found the car that fit my budget. I was completely satisfied. He was curtious, efficient, and professional. I will highly recommend him to my quickly found the car that fit my budget. I was completely satisfied. He was curtious, efficient, and professional. I will highly recommend him to my friends and family for future purchases. More