Jim Riehl's Friendly Chrysler Jeep - Warren

Went to Express oil change center and was told it would take 30 minutes, 50 minutes later told need air filter and will be ready in only 5 minutes don't know why taking so long. Sat for another 20 minutes take 30 minutes, 50 minutes later told need air filter and will be ready in only 5 minutes don't know why taking so long. Sat for another 20 minutes and went for answers. Response let me go check, on return they are bringing your car around. Asked why I was told originally 30 minutes for express oil change and it has now been 70 minutes. I dont know it usually only takes 30 minutes. Don't tell your customers and time and then not deliver or dont call this area express More

I have a 2001 PT Cruiser, I have had my car for 10 years. I have always taken it to Jim Riehl's Friendly Automotive Group. INC on 14 Mile Road in Warren, MI for oil changes, I even buy the oil change package I have always taken it to Jim Riehl's Friendly Automotive Group. INC on 14 Mile Road in Warren, MI for oil changes, I even buy the oil change packages the have. I have always taken my car to Jim Riehl's for my oil changes - I never miss one. I took my car to Jim Riehl's for an oil change on 12-3-2012, I purchased the sale package again. I went and sat down as I usually do. Then my name was called, and they proceeded to tell me my oil pan bolt was stripped and I would have to purchase a new heally coil. Needless to say I was FURIOUS , my car is housed for the winter I take excellent care of it. I said "this can't be right, only your techs have ever worked on it". Judith the leader told me I would need a new heally coil. I asked to speak with a manager, she me that there was no manager on site. I found him myself, the manager said that he could have a tech put a heally coil and rethread the oil pan bolt, and that it was the best they could do to solve the problem - a problem they created. I said "what if it leaks on my new driveway?" The manager told me "PUT A PIECE OF CARDBOARD UNDER IT!" can you believe this?? I take pride in my car and always do regular maintenance on my car. I am still furious - I have 70,000 miles on a Chrysler product - that is less then 10,000 mile per year. How could a bolt that has been only put in and out at minimum 42 times wear out? I believe that there was an error on the techs side of the job if it was not him, I would like to start a RECALL on the oil pan - 01 PT Cruiser anyone else have this problem? More

Great experiences, friendly staff and sales people. Would recommend this dealership to everyone and I will continue to use this dealership for any vehicle purchases going forward recommend this dealership to everyone and I will continue to use this dealership for any vehicle purchases going forward More

We visited Jim Riehl Jeep in Warren last week to trade in our vehicle for a new Jeep Patriot. Our sales agent took us for a ride, and when we discussed pricing there was never any mention of an additional $ our vehicle for a new Jeep Patriot. Our sales agent took us for a ride, and when we discussed pricing there was never any mention of an additional $1,500 in warranty costs that would be added to the final price of the Jeep. Every dealership we have worked with makes the additional warranty package optional (I am talking about those warranties that replace your wheels when they are damaged by a pothole, re-paint your car if bird poop ruins the paint, etches the theft protection code on the glass, etc). Then, at signing the finance manager handed us the papers to go over and sign and this is when we noticed the $1500 (around that number) amount listed below the sales price. We asked him what that was, and he vaguely said that it was a tax-free portion of the vehicles price but didn't go over what it meant. We made the mistake of signing everything and THEN asking for a better explanation, which is when our sales agent said she forgot to tell us that Chrysler requires you to purchase the normally "optional" additional warranty. This is fine if we had known BEFORE deciding to buy the car - but she FORGOT to tell us until AFTER we signed everything. We made the mistake of not being more investigative buyers and putting too much trust in a sales person. If you visit this dealership make sure you know everything you are paying for BEFORE signing. More

Jim Riehl's Friendly Chrysler Jeep worked hard to make my purchase come true. I respect their effort and their professionalism. The sales staff wouldn't give up on finding me the exact vehicle I wanted. T purchase come true. I respect their effort and their professionalism. The sales staff wouldn't give up on finding me the exact vehicle I wanted. The service department has been wonderful. Parts department is as good as it gets. The management also worked with us in fulfilling our dream of owning our first Jeep Wrangler Unlimited. If this continues, I'll surely make another purchase at this dealership. I have purchased a few dozen new cares in my lifetime (a habit hard to kick) and I have enough experience with dealerships to write a book. The present title of this book would be "How to Find a Great Dealership in Metro-Detroit-My Life With Jim Riehl's Friendly Chrysler Jeep." More

Drew Michael went above and beyond my expectations. He quickly found the car that fit my budget. I was completely satisfied. He was curtious, efficient, and professional. I will highly recommend him to my quickly found the car that fit my budget. I was completely satisfied. He was curtious, efficient, and professional. I will highly recommend him to my friends and family for future purchases. More