Jim Riehl's Friendly Chrysler Jeep - Warren

I received exactly what I expected. All of the tasks were performed correctly within a reasonable amount of time. My vehicle was returned in the same clean condition compared to when I d All of the tasks were performed correctly within a reasonable amount of time. My vehicle was returned in the same clean condition compared to when I dropped it off. My service adviser, Neal, was cordial, professional and thorough; he answered all of my questions. This dealership has one of the best setups for receiving service on one's vehicle: drive-in area out of the weather for write-up; the write-up area is clean and uncluttered. They have service advisers who are knowledgeable, professional and cordial. They have a person with clean clothes and hands who drives your vehicle to where it has to go for the service. They have a nicely-appointed waiting area complete with tables and chairs so I can do some PC work (I wish they had a 120 volt receptacle at each table so I can save my PC battery). More

scheduled maintenance Service Manager, Tim Franklin, is friendly, polite, helpful, and knowledgeable. He follows through with prompt updates by phone to keep the customer Service Manager, Tim Franklin, is friendly, polite, helpful, and knowledgeable. He follows through with prompt updates by phone to keep the customer informed of any changes that occur while the vehicle is being serviced. The mechanic who serviced the vehicle kept my vehicle in the same pristine condition that it was in when I brought it in for service. More

TPS System light was on I had gone to another dealership and they failed to fix my problem, actually turning me away with my problem light turning back on about 5 miles away. I had gone to another dealership and they failed to fix my problem, actually turning me away with my problem light turning back on about 5 miles away. of course then were closed then. More

Fixing tire Our tire service was fast and got us on the road quickly. We brought it in the evening before so was done by 11am. We purchased tire insurance when Our tire service was fast and got us on the road quickly. We brought it in the evening before so was done by 11am. We purchased tire insurance when we bought the car. Best thing we ever did More

Tires Fixed I came in with low tore pressure. Judy was quick to have the team figure out I had a leak in the tire and it was repaired. They also found a potenti I came in with low tore pressure. Judy was quick to have the team figure out I had a leak in the tire and it was repaired. They also found a potential issue with another tire and thanks to my tire warranty was replaced. Thanks again! A+ More

Problem addressed in less time than expected. Professional courteous people fixed the tire issue, Service exceeded my expectation as usual. I have been doing business with Jim Riehl's CP since 198 Professional courteous people fixed the tire issue, Service exceeded my expectation as usual. I have been doing business with Jim Riehl's CP since 1987. More

Satisfied with the service I experienced I brought my Jeep Grand Cherokee in for a safety recall and oil change. Everything was handled efficiently and professionally. I was happy with the I brought my Jeep Grand Cherokee in for a safety recall and oil change. Everything was handled efficiently and professionally. I was happy with the service I received. More

oil change/tire rotation Car was serviced on time with appointment made. Routine care. Suggested other maintenance due (engine filter) but we already took care of on our own. Car was serviced on time with appointment made. Routine care. Suggested other maintenance due (engine filter) but we already took care of on our own. More

Awesome The complete staff at the dealership is great. I've never had a bad experience. I've referred my parents to you and will continue to refer anyone else The complete staff at the dealership is great. I've never had a bad experience. I've referred my parents to you and will continue to refer anyone else interested in buying/leasing a vehicle. More

Exceptional Service Neal and Judy always go the extra mile to insure that my service experience at Jim Riehl's Friendly Chrysler/Jeep is outstanding. They are always fri Neal and Judy always go the extra mile to insure that my service experience at Jim Riehl's Friendly Chrysler/Jeep is outstanding. They are always friendly, courteous, and professional in taking care of my vehicle. They are a major consideration I'll take into account when obtaining my next vehicle. The customer satisfaction they create leads me to be a loyal Friendly Chrysler/Jeep customer. More