Jim Riehl's Friendly Chrysler Jeep - Warren

Outstanding! The door latch on my 2017 Pacificia was broken. I was u dear the assumption (through the dealership I purchased my used vehicle through) that I was st The door latch on my 2017 Pacificia was broken. I was u dear the assumption (through the dealership I purchased my used vehicle through) that I was still under “bumper to Bumper” warranty. Trevor told me I wasn’t and the cost of the repair would be $485. Yikes! When I explained the situation to him about the warranty I asked him what he would do if he were me. He volunteered to make a call to the Chrysler a care center to see if the cost could be a complimentary repair due to my loyalty to a Chrysler and to that dealership. The cost was waived. I am very grateful to Trevor and to Jim Riehls Chrysler. He is an exemplary employee who went over and above for me. Thank you Trevor and Jim Riehl Friendly Chrysler! More

excellent service they did an excellent job fixing my car and it was wash when they finished which I liked very much. thank you .God Bless you they did an excellent job fixing my car and it was wash when they finished which I liked very much. thank you .God Bless you More

THIS is where I go for my vehicles Been purchasing my vehicles for over 10 years now. Ron, the sales manager has always been great to work with as is Mike when I close on the vehicle.. Been purchasing my vehicles for over 10 years now. Ron, the sales manager has always been great to work with as is Mike when I close on the vehicle.. More

First oil change on my 2019 Compass We had a very warm welcome from Judy Leader. She is outstanding, and gave me the best price that was less than the coupon, AWESOME! We had a very warm welcome from Judy Leader. She is outstanding, and gave me the best price that was less than the coupon, AWESOME! More

service advisor Russell Cusumano took great care of us he listen and explained what might be the problem and he got back with the diagnose problem in a timely matter. they repaired the problem. we took t he listen and explained what might be the problem and he got back with the diagnose problem in a timely matter. they repaired the problem. we took the car in at 11:00 it was ready by 2:00 . More

Friendly service Very helpful and courteous. My engine light was on and wouldn't go out so that is why I brought my car in. They assessed the problem and took care o Very helpful and courteous. My engine light was on and wouldn't go out so that is why I brought my car in. They assessed the problem and took care of it in a timely manner. More

Well done and timely Great service and completely in a timely manner. I would have preferred a different car for my loaner, but then again I told the gentleman that it di Great service and completely in a timely manner. I would have preferred a different car for my loaner, but then again I told the gentleman that it didn't matter. More

A very pleasant place to come for service they are great on everything they explain what needs to be fixed on your car so it runs fine. Thank you so much on everything they explain what needs to be fixed on your car so it runs fine. Thank you so much More

Quality Automobile Service At An Excellent Price :) My oil and filter change was accomplished as required. I also had my cabin air filter replaced, because it was dirty and found during my Multi-Point I My oil and filter change was accomplished as required. I also had my cabin air filter replaced, because it was dirty and found during my Multi-Point Inspection. Thank-You for the EXCELLENT customer service. I have one question, do you give free courtesy car washes after the service is accomplished? More

Great Experience! I went to Jim Riehl's after several calls to my previous sales agent at another dealership were completely ignored. As a woman, and attempting to lea I went to Jim Riehl's after several calls to my previous sales agent at another dealership were completely ignored. As a woman, and attempting to lease a vehicle without my husband with me for the first time, I was pretty anxiety-ridden about the whole situation (honestly, you always feel like you are going to be taken advantage of at a car dealership)! I went into Jim Reihl's without an appointment and without knowing any of the agents there. I was directed to agent, Joel Starda, who was such an amazing sales agent to work with! He was honest, treated me with great respect, and was able to work within my budget to get me a car that fit my needs! I am very thankful for him! More