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Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo
Washington Twp., MI
906 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 906 reviews
January 18, 2019
Collision repair Good overall job! Genuine parts, good 🎨 match! Done in time promised! Estimate matched Geico estimate! Close to home and easy access to repair shop. Good overall job! Genuine parts, good 🎨 match! Done in time promised! Estimate matched Geico estimate! Close to home and easy access to repair shop. 👌Will use again if needed! More
by hallphilipm
Verified CustomerEmployees Worked With
Randy Adams
January 18, 2019
Jeep Repair Great quality work, done in a timely manner. Worked with Brett for years, he’s awesome! Randy in bump shop was very professional and easy to work w Great quality work, done in a timely manner. Worked with Brett for years, he’s awesome! Randy in bump shop was very professional and easy to work with. More
by bill.larocca
Employees Worked With
Randy in bump shop, Brett Amesse
January 18, 2019
Service Dept. Had a flat tire on my way to pickup my grandson from school the other day. With the tire loosing air pressure by the second , managed to make it to th Had a flat tire on my way to pickup my grandson from school the other day. With the tire loosing air pressure by the second , managed to make it to the front of the dealer service center. Was told that there was a 2 1/2 hr. wait. I explained my problem to Jake the service manager. Jake went out in the bitter cold, checked the tire and explained to me that the tire had a puncture in the side wall of the tire and the tire had to be replaced. Well, need less to say he and his mechanic hand me on my way with a new tire in stalled in about 15 minutes. Best xxxx Service manager, best xxxx mechanics ! The word is out there that Orchard Chrysler Dealership Service Dept. is the best. More
by t.calo
Employees Worked With
Jake. Wish I knew the name of the mechanic.
January 17, 2019
Long wait times and poor communication First of all, I have them 3 stars because they did fix my vehicle. That's the positive. The negative - They are so busy, it took 2 weeks to get an First of all, I have them 3 stars because they did fix my vehicle. That's the positive. The negative - They are so busy, it took 2 weeks to get an appointment. I stopped it off the night before so they could get started first thing the next day. I was told later in the day (Wednesday) of my scheduled service that all the issues hadn't been looked at yet, so they'd need another day. I received a call the next day that my vehicle required a strut mount that is not in stock, but they would have it next day(Friday). I called Friday evening an hour before they closed and was told the vehicle won't be done until Monday. Originally, I told my service rep that we would be ok without a rental for a couple days. Now Friday evening was too late to secure a rental, so because they didn't communicate with me, we ride shared all weekend. Monday afternoon and still no call from the dealer. I called twice before getting someone to answer who told me they weren't my service advisor but the would transfer me. Which they did... to a voicemail. Fearing another day wasted without a vehicle, we drove to the dealership to find out what was going on. I recieved a call while we were in route telling us the vehicle should be done by 6pm. Monday evening. 6 days for a suspension repair. 2 struts with mounts. Not acceptable. Poor communication only amplifies the frustration. More
by Steve 6625
Employees Worked With
Service Rep - Eric
January 17, 2019
Awesome! Vandalism repair work performed as quoted and promised! Shop attempted to repair instead of replace in an effort to save money (insurance claim) but Vandalism repair work performed as quoted and promised! Shop attempted to repair instead of replace in an effort to save money (insurance claim) but were not comfortable with safety of door - honest, friendly, punctual and excellent work performed. More
by Judie
Employees Worked With
Randy Body Shop
January 17, 2019
Saleman Kevin Kelly Thanks to Kevin Kelly I was shown how to use all the new toys on my Jeep.Thanks Kevin for all your info.with your knowledge I am able to use everythin Thanks to Kevin Kelly I was shown how to use all the new toys on my Jeep.Thanks Kevin for all your info.with your knowledge I am able to use everything you taught me. More
by ARNIEANDSUE
Employees Worked With
Kevin Kelly
January 17, 2019
Oil change Had my oil changed. And had a recall done. Was very happy with the work. It took an hour and 45 minutes to do the work. It could of been a little quic Had my oil changed. And had a recall done. Was very happy with the work. It took an hour and 45 minutes to do the work. It could of been a little quicker. But that's ok. More
by lambertpl1963
Employees Worked With
Mike Saigh
January 16, 2019
Polite Explained everything in a way I could understand. Very professional. They did a oil consumption test for a possible manufacturer defect. Oil was a qua Explained everything in a way I could understand. Very professional. They did a oil consumption test for a possible manufacturer defect. Oil was a quart low after oil changed and 1000 mile test. More
by Babyboomer 1955
Employees Worked With
New employee in the service department. Forgot her name. Very friendly.
January 16, 2019
Satisfied customer I had a recall taken care of. They scheduled the apt. Wel in advance and took care of the service in just over an hour. Great service and everyone we I had a recall taken care of. They scheduled the apt. Wel in advance and took care of the service in just over an hour. Great service and everyone we worked with was professional and pleasant. More
by connie_niemasz
Employees Worked With
Kevin Kelly
January 15, 2019
Hitch Installed with wrong bolts I brought my 2006 Jeep Liberty in for a trailer hitch install and when I picked up the vehicle I found the bolts that are supplied with the hitch sti I brought my 2006 Jeep Liberty in for a trailer hitch install and when I picked up the vehicle I found the bolts that are supplied with the hitch still in the original package tucked into the receiver tube. I looked under the vehicle to see what was used for the hitch installation and the bolts had no head marking which would indicate grade 2 bolts when the manufacture supplied bolts were 12mm metric 10.9 class which are approximately equal to SAE grade 10. I inquired with the service writer as to why they didn’t use the manufactures supplied hardware he went to check with the “technician” who claimed he used the hardware that came with the hitch which clearly wasn’t the case. I asked to speak to the service manager and was informed he was out to lunch I left my name and number and it’s been over a week and no call. I believe this to be a serious safety issue as the low grade fasteners will like fail when the hitch is used allowing the trailer to separate from the tow vehicle. More
by pissedcustomer
Employees Worked With
Eric in serivice
