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Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo

Washington Twp., MI

4.9
906 Reviews
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64600 Van Dyke Rd

Washington Twp., MI

48095

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Showing 906 reviews

February 15, 2019

So easy My salesman at Orchard made the buying process painless and quick. The entire process was great and very respectful of my time. Orchard values you a More

by ANO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Coates
Feb 16, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you for your business!

February 15, 2019

Fast and thorough service I love the fast and friendly service, I also appreciate the clean waiting area. From the time of my purchase to all my service visits I will be back f More

by Q. Watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler , Larry Coates
Feb 16, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you!

February 14, 2019

Quality Service We Can Count On! We had a problem with our brake light coming on intermittently while driving the vehicle. Upon taking the vehicle into service, we learned that we ha More

by William & Julia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Bell. Why isn't his name and the Service team listed above?
Feb 14, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you for your business!

February 14, 2019

Recall module flash I called ahead with the 3 recall notices. Told it would take 4 hours, so I had to take off work. It took 15 minutes. Frustrated! More

by Thunderchicken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Female
Feb 14, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

We ended up not having as much work ahead of you that day. Sorry about the time estimation. We try to be as accurate as possible with the scheduled work of the day.

Feb 14, 2019 -

Thunderchicken responded

The response provided by the dealer here was clearly done without actually checking the case. I was told on the phone "that recall action will take 4 hours". I scheduled 2 weeks in advance, on a Monday, first thing in the morning. It had absolutely nothing to do with "work ahead of me". Either care about what your customers are telling you, or stop trying. I will not go back to a dealer who can't tell me the truth.

February 14, 2019

Best used car buying experience yet! By far one of the best used car buying experiences yet. Mike Saigh and Richard Cook were easy to work with and very helpful. They went out of their wa More

by R Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Saigh, Richard Cook
Feb 15, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you for your business!

February 14, 2019

Still waiting for my part to fix my car No parts on hand in inventory usually takes a month to get it scheduled in to get it fixed. Quick to tell you that they have great service though More

by kcdskennedy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Coates
February 13, 2019

Great Experience We continue to come back to Jeff for our leasing needs. He's great to work with and always seems to get us exactly what we want at a great price we c More

by rgoblues
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Provenzano
Feb 14, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you. Jeff is great!

February 12, 2019

Service Center I was treated with care and concern. However,my experience is not over because I am waiting for a part so my vehicle can be repaired properly. More

by csellers11469
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Bell
Feb 12, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you for the opportunity!

February 11, 2019

Positive, recall, oil change, tire rotation completed. Had an oil change, recall, and tire rotation completed in just over an hour. Service representative was outstanding. Service has greatly improved fr More

by mikekaras2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Representative, don't recall name., Brett Amesse
Feb 11, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

We appreciate it!

February 10, 2019

Express oil Fast in and out at Express oil change. Attendant showed me filters that needed changing. Waiting area was clean with coffee and doughnuts in showroom More

by tomhulway234
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Desjardins
Feb 11, 2019 -

Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo responded

Thank you for your business!

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