Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo

Service The Orchard service group was very helpful with my seat problem. I was able to order the correct part which came in in two days and installed it in ab The Orchard service group was very helpful with my seat problem. I was able to order the correct part which came in in two days and installed it in about an hour. The cost was very reasonable Kim was very helpful in this process More

Good service, but slow and poor loaner condition. I brought in my 3-week old Cherokee for service because of a transmission clunking noise and rattle in the rear passenger cabin. My first attempt was I brought in my 3-week old Cherokee for service because of a transmission clunking noise and rattle in the rear passenger cabin. My first attempt was met with a very long waiting time for an appointment (3-4 weeks) just to take a deeper look at the issue. After pressure from sales team appointment was pulled ahead only by one week. When dropping off the vehicle, the loaner I got was a 2015 Journey (fully loaded and with only 11,000 miles!!!) but in an absolute filthy and stinky condition. The excuse was that they didn’t have time to clean the vehicle from Friday at noon until Monday mid morning (!!). On a technical level I must say the knowledge seems to be high. My rattle was fixed and the transmission noise was diagnosed within 24 hours. Time for a replacement part to arrive: 3-4 weeks!!! I gave this new dealership a try and had good sales experience, but honestly, I was hoping for a better service experience. More

Great experience leasing from Jeff at Orchard I worked with Jeff Provenzano at Orchard, and he was friendly and knowledgeable. Great overall experience and I'm pleased with my new Ram 1500 Big Ho I worked with Jeff Provenzano at Orchard, and he was friendly and knowledgeable. Great overall experience and I'm pleased with my new Ram 1500 Big Horn! More

Did not honor an appointment made three weeks earlier I made an appointment three weeks before I bought the truck in for a transmission leak. Truck sat for two days before it was looked at. I asked for a I made an appointment three weeks before I bought the truck in for a transmission leak. Truck sat for two days before it was looked at. I asked for a loaner and was told none were available with a vehicle in warranty and a purchased extended warranty I should have received a loaner. I was very inconvenienced. Thanks s has been my go to dealer for all of my service needs and expected better More

No pressure sale Jeff Provenzano was an excellent salesman. Jeff provided me options and communicated effectively. He got me the best deal possible and even found some Jeff Provenzano was an excellent salesman. Jeff provided me options and communicated effectively. He got me the best deal possible and even found some additional incentives. Jeff was great with my six-year old son and even made him feel included in the process. I will definitely return to him in the future! More

Prompt and thorough service Took our new Jeep in for its first oil change and tire rotation. Prompt and efficient service as always but also a keen eye during the inspection that Took our new Jeep in for its first oil change and tire rotation. Prompt and efficient service as always but also a keen eye during the inspection that noticed a few issues requiring a return visit. Always great to see the inspection process be more than just checking boxes. More

Oil change Used the express oil change service. Price and time were exceptional. Much better service than my previous dealership. Will make this my home service Used the express oil change service. Price and time were exceptional. Much better service than my previous dealership. Will make this my home service dealer. More

Tom was great Tom is friendly and was very knowledgeable on all car sales and leases also was kind to meet at work because I was working late. Tom is friendly and was very knowledgeable on all car sales and leases also was kind to meet at work because I was working late. More

Service On Monday we attempted to get an oil change and we were told an hour and half ( 1.5 hours) wait.However I was able to pull my Dodge in on Tuesday and On Monday we attempted to get an oil change and we were told an hour and half ( 1.5 hours) wait.However I was able to pull my Dodge in on Tuesday and Jake took good care of us. More