Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo
Washington Twp., MI
891 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 891 reviews
July 30, 2019
Oil change Great service and Tyler was very courteous and professional. Waiting area was clean and accommodating. Will come back again for future need to service Great service and Tyler was very courteous and professional. Waiting area was clean and accommodating. Will come back again for future need to service my Jeeps. More
by larryrekar
Verified CustomerEmployees Worked With
Tyler
July 30, 2019
They Go The Extra Mile We went to Jeff to lease a 2019 Pacifica to replace our 2017 Pacifica. As always he was very helpful in finding us the car that we wanted. Through n We went to Jeff to lease a 2019 Pacifica to replace our 2017 Pacifica. As always he was very helpful in finding us the car that we wanted. Through no fault of his (entirely my mistake) the car he originally obtained was missing a key option that we wanted. Without blinking an eye Jeff took back the first car and found us the car that we really wanted. And by the way he did all of this even though he was leaving on vacation the next day. He continued to contact us from vacation and made the arrangements so that we could pick up the car on the day our 2017 lease expired. He really went well beyond the norm to make sure that we got the car that we wanted when we needed it. More
by xceljr
Employees Worked With
Jeff Provenzano, Chris Eagleson
July 29, 2019
Fast efficient service Arrived at 2pm without an apppointment .quick friendly service from tyler. Truck ready in about an hour. Very happy with the experience. Will use the Arrived at 2pm without an apppointment .quick friendly service from tyler. Truck ready in about an hour. Very happy with the experience. Will use them again. More
by jack from washington
Employees Worked With
Tyler
July 29, 2019
Onfriendly service, no appointments for warranty work Needed to get warranty work done on a 2019RAM 1500. Phoned prior to turning up, no appointment possible. Turned up, got met by a “what are you doing h Needed to get warranty work done on a 2019RAM 1500. Phoned prior to turning up, no appointment possible. Turned up, got met by a “what are you doing here anyway” attitude, explained I was there for warranty work. “Why don’t you have an appointment?” Explained I called and couldnt make an appointment. After the service guy figured that out, he accepted the truck. I asked him if he could do an oil change too. That was possible. As I received a mail coupon from rAM, I showed it to him with the question “Can I use this”. Answer “No”. I asked why not? Answer:” That is for half synthetic only, your truck needs full synthetic “. So I answered “OK, you need the coupon underneath it”. Answer “Yes, but you pay more because it needs more oul”. OK. I received the truck back dirty. All other dealers push it through their carwash at least, if not vacuumed as well. Tires were rotated (I assume), pressures weren’t checked, and if they were they weren’t adjusted. Overall: Not at all satisfied with the interaction. Friendliness goes a long way..... I could have accepted all things if the interaction was positive. I felt like a nuisance to the dealership. But who cares once the truck has been sold, right? More
by rob.debruijn
Employees Worked With
Jake
July 29, 2019
Fantastic!! We leased exactly what we wanted all via email. We were in the dealership 30 minutes to sign, pay and drive! The best experience ever!! We highly re We leased exactly what we wanted all via email. We were in the dealership 30 minutes to sign, pay and drive! The best experience ever!! We highly recommend Jim Hazen and Orchard for your new purchase/lease. More
by Kruise2
Employees Worked With
Jim Hazen
July 27, 2019
Longer than expected, but appreciate the results. Took Ram in for a recall, engine light, oil/tire rotation. Had a standing appointment for 3 weeks prior. Was told completion later that day. I have a Took Ram in for a recall, engine light, oil/tire rotation. Had a standing appointment for 3 weeks prior. Was told completion later that day. I have a mopar lifetime warranty which grants a first day free Renata car, which they couldn’t provide. Never got a call that day and I had to call the next day in the afternoon. They finally got finished before closing on day 2. They apologized for the inconvenience and gave me a credit for my oil service. This visit wasn’t ideal, but I appreciate them taking responsibility and doing me a solid. More
by pac_easyrhino
Employees Worked With
Jake
July 27, 2019
Another amazing experience Another great experience at Orchard Chrysler Dodge Jeep. I totaled my Jeep which I leased in September 2018 and was in a pinch to get a new car. Was a Another great experience at Orchard Chrysler Dodge Jeep. I totaled my Jeep which I leased in September 2018 and was in a pinch to get a new car. Was able to lease A new grand Cherokee limited x within two days of calling and I’m so thankful for the great customer service provided by Jeff and Chris. More
by LORZAJANE
Employees Worked With
Jeff Provenzano, Chris Eagleson
July 27, 2019
second time salesman didnt give me what i wanted been buying or leasing from tom r for 30 yrs last 2 leases he didnt give me what i wanted left out uconnect this time been buying or leasing from tom r for 30 yrs last 2 leases he didnt give me what i wanted left out uconnect this time More
by PITAIRIS
Employees Worked With
Tom Rymiszewski
July 26, 2019
Great service! I had a great experience with the service center. They fixed my car quickly. They were helpful and friendly. I have recommended this dealership to fr I had a great experience with the service center. They fixed my car quickly. They were helpful and friendly. I have recommended this dealership to friends and family and will continue to do so. More
by infectioncontrol
Employees Worked With
Ken Dejardins
July 26, 2019
Terrible they were no help whatsoever I brought my SRT eight Challenger in With a blown motor at 49,000 miles and I just wanted to know what went wrong to make my motor blowup at such l I brought my SRT eight Challenger in With a blown motor at 49,000 miles and I just wanted to know what went wrong to make my motor blowup at such low mileage I wanted to know what engine component failed After having my car for over a week the only thing they could tell me was that it was catastrophic engine failure I already knew that that is what happens when a motor seizes up they could not tell me what exactly went wrong all they Could tell me was catastrophic engine failure and then they wanted to charge me $250 for telling me something I already knew More
by s_michelle09
Employees Worked With
Mike Mueller
