Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo

Absolutely THE BEST! We were looking at new trucks and couldn't be happier with our new Ram. We worked with Ken Desjardins. Ken was very knowledgeable, not pushy at all a We were looking at new trucks and couldn't be happier with our new Ram. We worked with Ken Desjardins. Ken was very knowledgeable, not pushy at all and SO patient with all of our questions. He went over and above to make sure we got exactly what we wanted. By far the best experience we have ever had lessing a new vehicle. Ken was instrumental in our decision to leave Chevy after more than 20 years. We will be returning customers and refer Ken and Orchard Chrysler! More

service The pick up and drive back service, he was very friendly. Coffee was good. Very efficient and friendly. Fast, courteous and so far fixed what neede The pick up and drive back service, he was very friendly. Coffee was good. Very efficient and friendly. Fast, courteous and so far fixed what needed repair. Thank you all very much More

Good people Everyone is friendly and helpful. Kevin Kelly got me the truck I wanted for the price I wanted. This is my fourth vehicle from Orchard and couldn’t be Everyone is friendly and helpful. Kevin Kelly got me the truck I wanted for the price I wanted. This is my fourth vehicle from Orchard and couldn’t be happier with my experience. Kevin was outstanding. More

Oil Change and Tire rotation No appointment needed. Nice. They were done with in an hour. They told me how long and appropriately the costs. Spot on. My only issue is they don’t a No appointment needed. Nice. They were done with in an hour. They told me how long and appropriately the costs. Spot on. My only issue is they don’t answer the phone to quickly at the service department. More

Service The Orchard service group was very helpful with my seat problem. I was able to order the correct part which came in in two days and installed it in ab The Orchard service group was very helpful with my seat problem. I was able to order the correct part which came in in two days and installed it in about an hour. The cost was very reasonable Kim was very helpful in this process More

Great experience leasing from Jeff at Orchard I worked with Jeff Provenzano at Orchard, and he was friendly and knowledgeable. Great overall experience and I'm pleased with my new Ram 1500 Big Ho I worked with Jeff Provenzano at Orchard, and he was friendly and knowledgeable. Great overall experience and I'm pleased with my new Ram 1500 Big Horn! More

Did not honor an appointment made three weeks earlier I made an appointment three weeks before I bought the truck in for a transmission leak. Truck sat for two days before it was looked at. I asked for a I made an appointment three weeks before I bought the truck in for a transmission leak. Truck sat for two days before it was looked at. I asked for a loaner and was told none were available with a vehicle in warranty and a purchased extended warranty I should have received a loaner. I was very inconvenienced. Thanks s has been my go to dealer for all of my service needs and expected better More

Good service, but slow and poor loaner condition. I brought in my 3-week old Cherokee for service because of a transmission clunking noise and rattle in the rear passenger cabin. My first attempt was I brought in my 3-week old Cherokee for service because of a transmission clunking noise and rattle in the rear passenger cabin. My first attempt was met with a very long waiting time for an appointment (3-4 weeks) just to take a deeper look at the issue. After pressure from sales team appointment was pulled ahead only by one week. When dropping off the vehicle, the loaner I got was a 2015 Journey (fully loaded and with only 11,000 miles!!!) but in an absolute filthy and stinky condition. The excuse was that they didn’t have time to clean the vehicle from Friday at noon until Monday mid morning (!!). On a technical level I must say the knowledge seems to be high. My rattle was fixed and the transmission noise was diagnosed within 24 hours. Time for a replacement part to arrive: 3-4 weeks!!! I gave this new dealership a try and had good sales experience, but honestly, I was hoping for a better service experience. More

No pressure sale Jeff Provenzano was an excellent salesman. Jeff provided me options and communicated effectively. He got me the best deal possible and even found some Jeff Provenzano was an excellent salesman. Jeff provided me options and communicated effectively. He got me the best deal possible and even found some additional incentives. Jeff was great with my six-year old son and even made him feel included in the process. I will definitely return to him in the future! More