Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo
Washington Twp., MI
856 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 856 reviews
August 02, 2019
Quick recall repair Bought my 2018 Pacifica in for a factory recall for a battery ground/power steering problem. Was at the service area when they opened, out in 1 hour. Bought my 2018 Pacifica in for a factory recall for a battery ground/power steering problem. Was at the service area when they opened, out in 1 hour. More
by rYd
Verified CustomerEmployees Worked With
Joel (service rep.), Ron Gallowa. Both were great.
August 02, 2019
Recent vehicle purchase My overall experience was great like usual. My salesman Mike Mueller was the reason I returned and signed another lease with this dealership. Very pro My overall experience was great like usual. My salesman Mike Mueller was the reason I returned and signed another lease with this dealership. Very professional and knowledgeable. More
by BWAGNER4
Employees Worked With
Mike Mueller
August 02, 2019
All star dealership Great service from start to finish, from my salesman, Jeff, quick and easy picking up my new 2019 Jeep Compass. Would highly recommend coming here!! Great service from start to finish, from my salesman, Jeff, quick and easy picking up my new 2019 Jeep Compass. Would highly recommend coming here!! More
by cmetry23
Employees Worked With
Jeff Provenzano
August 02, 2019
Outstanding! Great experience here! Sales manager Brett was great and really helped us out with our deal, including going above and beyond on our trade in. Great experience here! Sales manager Brett was great and really helped us out with our deal, including going above and beyond on our trade in. More
by axemanozh
Employees Worked With
Brett Amesse
July 31, 2019
Efficient. The service was a positive experience. Kim was nice and right on oh how much time the service was going to take. I was pleased on how efficient my vis The service was a positive experience. Kim was nice and right on oh how much time the service was going to take. I was pleased on how efficient my visit was. More
by rkraemer1010
Employees Worked With
Kim Slavick
July 30, 2019
Oil change Great service and Tyler was very courteous and professional. Waiting area was clean and accommodating. Will come back again for future need to service Great service and Tyler was very courteous and professional. Waiting area was clean and accommodating. Will come back again for future need to service my Jeeps. More
by larryrekar
Employees Worked With
Tyler
July 30, 2019
They Go The Extra Mile We went to Jeff to lease a 2019 Pacifica to replace our 2017 Pacifica. As always he was very helpful in finding us the car that we wanted. Through n We went to Jeff to lease a 2019 Pacifica to replace our 2017 Pacifica. As always he was very helpful in finding us the car that we wanted. Through no fault of his (entirely my mistake) the car he originally obtained was missing a key option that we wanted. Without blinking an eye Jeff took back the first car and found us the car that we really wanted. And by the way he did all of this even though he was leaving on vacation the next day. He continued to contact us from vacation and made the arrangements so that we could pick up the car on the day our 2017 lease expired. He really went well beyond the norm to make sure that we got the car that we wanted when we needed it. More
by xceljr
Employees Worked With
Jeff Provenzano, Chris Eagleson
July 29, 2019
Fantastic!! We leased exactly what we wanted all via email. We were in the dealership 30 minutes to sign, pay and drive! The best experience ever!! We highly re We leased exactly what we wanted all via email. We were in the dealership 30 minutes to sign, pay and drive! The best experience ever!! We highly recommend Jim Hazen and Orchard for your new purchase/lease. More
by Kruise2
Employees Worked With
Jim Hazen
July 29, 2019
Fast efficient service Arrived at 2pm without an apppointment .quick friendly service from tyler. Truck ready in about an hour. Very happy with the experience. Will use the Arrived at 2pm without an apppointment .quick friendly service from tyler. Truck ready in about an hour. Very happy with the experience. Will use them again. More
by jack from washington
Employees Worked With
Tyler
July 29, 2019
Onfriendly service, no appointments for warranty work Needed to get warranty work done on a 2019RAM 1500. Phoned prior to turning up, no appointment possible. Turned up, got met by a “what are you doing h Needed to get warranty work done on a 2019RAM 1500. Phoned prior to turning up, no appointment possible. Turned up, got met by a “what are you doing here anyway” attitude, explained I was there for warranty work. “Why don’t you have an appointment?” Explained I called and couldnt make an appointment. After the service guy figured that out, he accepted the truck. I asked him if he could do an oil change too. That was possible. As I received a mail coupon from rAM, I showed it to him with the question “Can I use this”. Answer “No”. I asked why not? Answer:” That is for half synthetic only, your truck needs full synthetic “. So I answered “OK, you need the coupon underneath it”. Answer “Yes, but you pay more because it needs more oul”. OK. I received the truck back dirty. All other dealers push it through their carwash at least, if not vacuumed as well. Tires were rotated (I assume), pressures weren’t checked, and if they were they weren’t adjusted. Overall: Not at all satisfied with the interaction. Friendliness goes a long way..... I could have accepted all things if the interaction was positive. I felt like a nuisance to the dealership. But who cares once the truck has been sold, right? More
by rob.debruijn
Employees Worked With
Jake
