Jim Riehl's Friendly Chrysler Dodge Jeep - Lapeer

Time to remove “Friendly” from this dealership name. Today was my second experience at this location and, sad to say, it was my second negative experience at this location. It will definitely be my last Today was my second experience at this location and, sad to say, it was my second negative experience at this location. It will definitely be my last. Two years ago, I made an appointment with the service center to have a tonneau bed cover installed on my new truck. I showed up for the appointment and the service representative said, “you brought the cover with you, right?” I was stunned and had no idea I needed to order the cover myself and bring it with me. He went on a tangent about how I made my service appointment online and I shouldn’t have. They didn’t order the cover because I made the appointment online and I shouldn’t have. On and on and on, berating me because I used the dealership website to make a service appointment. So, I went to Golling and had a positive experience getting the cover installed immediately. I returned to this dealership today for a simple express oil change. I pulled in, got out of my car and stood at the service desk. The service woman was on the phone, which is perfectly understandable. But I stood there for 20 solid minutes, and was never acknowledged by her, or by any of the seven employees who walked past me as I stood there. It takes only a moment to make eye contact with someone, hold up a finger and mouth “I’ll be with you in just a moment.“ But that was too much effort for her. No one greeted me, no one acknowledged me, no one told me “she’ll be with you in just a minute,” or “can I help you with something,” nothing. Like I was invisible. One guy was playing on his phone the entire time and made eye contact with me several times, but he couldn’t be bothered either to get off his butt and help a customer. So once again, I left This location and drove to a competitor and right now I’m getting an immediate oil change, by a dealership with truly friendly staff. More

I scheduled an appointment they brought me right in. I waited an hour in the waiting room and had a free pop and snack. The service advisor was very courteous and the repair solved my issues. I would’ve I waited an hour in the waiting room and had a free pop and snack. The service advisor was very courteous and the repair solved my issues. I would’ve liked the price to be cheaper but sometimes you get what you pay for. Would highly recommend the service department. From front to back. More

Have been leasing and purchasing vehicles from this dealership for many years. I have always received exceptional service. Rob Piccirilli is fantastic to work with. dealership for many years. I have always received exceptional service. Rob Piccirilli is fantastic to work with. More

Great experience with an extremely nice and patient sales person. The financing was easy as well. person. The financing was easy as well. More

Meredith was wonderful to work with. She was very knowledgeable about the vehicle I was buying, as well as always available to answer any questions that I had. When I picked up my car, i She was very knowledgeable about the vehicle I was buying, as well as always available to answer any questions that I had. When I picked up my car, it was clean inside and out as well as a full tank of gas! I would, and will, recommend this dealership! More

Fast follow up for questions and problems. That’s Appreciated. ! Kept us updated on progress of vehicles. That’s Appreciated. ! Kept us updated on progress of vehicles. More

They took care of everything. The car was immaculate. Financing was completely handled. Could not be better The car was immaculate. Financing was completely handled. Could not be better More

Excellent customer service and follow up. The work is done as promised and they keep you updated. The work is done as promised and they keep you updated. More

Very polite and understanding. . Did everything possible to correct my service issue.. I will be back to purchase my next vehicle... . Did everything possible to correct my service issue.. I will be back to purchase my next vehicle... More

Mike and the service team provided the required repairs to meet my vehicle needs within a reasonable amount of time. to meet my vehicle needs within a reasonable amount of time. More