Jim Riehl's Friendly Chrysler Dodge Jeep - Lapeer

Excellant Service My first stop in was to look at used cars. I was greeted by Mark. He showed me the inventory available and provided the information I needed. Upon re My first stop in was to look at used cars. I was greeted by Mark. He showed me the inventory available and provided the information I needed. Upon reviewing our options, my husband and I decided to buy a new Ram 2500. We have dealt with Bob Lasko in the past. Unfortunately he was busy with another customer but his coworker took us around and showed my husband the truck he was interested in. When Bob became free, the gentleman walked us over. Bob is very knowledgeable. He took the time to explain the different options available to meet our needs and budget. It was a very pleasurable experience from start to finished. All staff members greeted and made us feel welcomed. The atmosphere is comfortable. The staff demonstrates great teamwork and promotes customer loyalty. I definitely will do all my future automotive shopping at Jim Riehls and recommend it to family and friends! Thank you!! More

great prompt service I arrived at the dealership was greeted , asked what I needed to have done on my truck and it was promptly serviced Thank - you again! I arrived at the dealership was greeted , asked what I needed to have done on my truck and it was promptly serviced Thank - you again! More

Happy Customer! Jim Riehl's has been servicing my 300 for years. It is a friendly and customer-centered environment. I have been very happy with service. Keep coming Jim Riehl's has been servicing my 300 for years. It is a friendly and customer-centered environment. I have been very happy with service. Keep coming Back! More

Very Good The salesman did go beyond my expectations with accommodating my family with service and delivery of the vehicle. Mr. Lane drove to meet me to sign The salesman did go beyond my expectations with accommodating my family with service and delivery of the vehicle. Mr. Lane drove to meet me to sign the sales agreement. More

Overall please with experience finding a used Truck My salesperson was quick to see that I the vehicles I wanted to test drive was prepped and ready to go when I arrived. Anything I asked was answered p My salesperson was quick to see that I the vehicles I wanted to test drive was prepped and ready to go when I arrived. Anything I asked was answered promptly. More

Bob Lesko made my experience simple and amazing! Bob Lesko worked with my price range for leasing a vehicle and made it affordable and easy for me. I was in and out on the same day with a new leased Bob Lesko worked with my price range for leasing a vehicle and made it affordable and easy for me. I was in and out on the same day with a new leased vehicle! I would definitely recommend this dealership and bob Lesko if anyone is looking to lease or buy a vehicle! My experience went beyond my expectations and I am very happy! More

Great price, no hassle The salesman that I worked with was fantastic. He gave me a great price on a lease, then delivered the vehicle to me at my work. Completely satisfi The salesman that I worked with was fantastic. He gave me a great price on a lease, then delivered the vehicle to me at my work. Completely satisfied. Much, much better than any service that I've received from other dealerships. More

Great experience. I already had leased a Ram and when a good deal came up my wife and I were able to turn in her Ford Focus and lease a Jeep Compass. Great experience, I already had leased a Ram and when a good deal came up my wife and I were able to turn in her Ford Focus and lease a Jeep Compass. Great experience, couldn't be happier. More

GREAT SERVICE AND THE STRAIGHT FORWARD APROACH . The salesmen was very familiar with the jeep line and got me to sign on the dotted line . Kept in contact while the car was build . Now I am telling The salesmen was very familiar with the jeep line and got me to sign on the dotted line . Kept in contact while the car was build . Now I am telling my friend that it is worth the drive to see him . . More

poor service Last year i bought a chrystler 300 from Jim Riehl's Friendly automotive group in Lapeer, Bill Hilliard was the sale person. As soon as I had the paper Last year i bought a chrystler 300 from Jim Riehl's Friendly automotive group in Lapeer, Bill Hilliard was the sale person. As soon as I had the papers signed he said he had something else more important to do so he had somebody else show me where the car is. Shortly after i got the car home i realized that the GPS in the car was not programmed correctly. So i called the help line and I was on the phone with them for 45 minutes and still could not fix the problem so they told me to take it to the dealer. I had to leave the car at the dealership for almost a full day so they could correct the problem. A few weeks later I went to remove the tire and the special socket for the tire lock wasnt even supplied. So i had to go back to the dealer AGAIN and they gave me one to use until they could order me one. As soon as they got it in they called me and told me that the one that that they loaned me they needed back as soon as possiable because they needed that specific one for the service department. So again i had to go back to the dealership. Within a few more weeks the car has a shade for the rear window and it started to malfunction, so i went back to the dealer AGAIN was they kept it for 2 more days and I was told that there wasn't anything wrong with it. A week or so later it completely stopped working so i yet again had to return to the dealership. This time they had my car almost 3 weeks, I called the service manager and left a message for him to call me back and he never called me back for 2 weeks. During that 2 weeks Bob Riehl called me and told me that i could take the car elsewhere for service. With that being said, I don't know why he didn't tell me to go elsewhere to buy the car. The car only has 4000 miles on it. When they called me to tell me that the car was fixed after almost 3 weeks, I told them that I couldn't come and pick it up right away, because it was the weekend. The fallowing week the service manager called me, he said that if i didn't come pick up my car as soon as possible they would start charging me for the rental. I asked him to give me something in writing that if these same problems ocurred as long as i had the car. They refused and told me that I would have to call Chrysler. During this three weeks Jason in service called me to give me an update, and in one of these calles he told me that Bob Riehl put a gift card in an envlope and placed it on the passengers seat of the car. After i picked up the car I realized that there was no envlope, so I called Jason and he returned my call and said that "after how things went down he took the girft card back". Last year I bought 2 cars from Bob Riehl that combined a value of over 90 thousand dollers, and this is the way I get treated? It appers that the only time they are friendly to somebody is when they are taking their money. Also it appers if you have a problem with your car after buying it from this dealership you should take it somewhere else for service, as Bob Reihl suggested to me. Over the many years that I have been dealing with business people I have never been treated this way. I would like to have a response from somebody at Chrysler conserning this matter. You can get my phone number from somebody at the dealership. Anybody else dealing with this dealership should take this in to considerition before dealing with these people. Gerald Jasper More