Jim Riehl's Friendly Chrysler Dodge Jeep - Lapeer

Very bad experience with service . I ended up trading my ram off because they told me to drive my truck after it was diagnosed with hemi internal problem till they could get me in what I ended up trading my ram off because they told me to drive my truck after it was diagnosed with hemi internal problem till they could get me in what they call heavy shop after i stated i don't think i should because of the warranty on it. The adviser stated they hadn't any cars to drive and it was was past that point that it would not matter .I was told per Chrysler if motor had shaving in a certain spot in motor it would need replaced (per Chrysler) .so inspector from insurance came and confirmed it needed replaced. Insurance then stated they would not replace motor because i drove it for a week untill it was torn apart. So friendly replaced cam and lifters and (cleaned out motor) and said it was good and i would have bo troubles with the truck. I went to get the truck around back and it was winning loud so i took it up front and told them.they took it in back and said it would be fine it had been sitting and mechanic fixed it. Bext morning had same sound! Took it back and they said it needed new belt and idler pully. They said i had to pay the truck started smoking every start up and my millage went from 18+ down to 11+ after that and then found out the service advisor had walked out and no one said they could help me and insurance said the problem was there from when i got it so frankenmouth credit union insurance and Jim Frendly would not take care of the problem and said if i wanted a new motor for$10.000 thats what they could do. Truck was traded off and i lost $10,000 in what it was worth .and i even have it on messages from the guy that this happened. Beware! More

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Rob worked to get the vehicle that I was looking to lease, and Kristie worked along with Rob to make the transaction run smooth. This is the reason that we continue to get our new vehicles from Jim Rie lease, and Kristie worked along with Rob to make the transaction run smooth. This is the reason that we continue to get our new vehicles from Jim Riehl's in Lapeer. More

They have always provided great service. Love that they left the jeep duck for me... a nice touch Love that they left the jeep duck for me... a nice touch More

Great experience! ! First time coming in for routine maintenance. We were pleasantly surprised by the service and timely manner in which it was performed!!! ! First time coming in for routine maintenance. We were pleasantly surprised by the service and timely manner in which it was performed!!! More

Kevin was a great help with coordinating my parts! So thankful to him and my car was ready before the time I expected it. Thank you Kevin So thankful to him and my car was ready before the time I expected it. Thank you Kevin More

Excellent help very well ran dealership. Rob was an excellent sales person. Would recommend this dealership. Rob was an excellent sales person. Would recommend this dealership. More

Jason Valle is our service advisor. He has always been wonderful to work with. We truly appreciate his advise and helpfulness. He has always been wonderful to work with. We truly appreciate his advise and helpfulness. More

Fast Lane oil change lived up to its name, in and out w/ quality work performed. quality work performed. More

Salesman Brad always takes excellent care of us. We fly in from Florida for exceptional service when purchasing our new vehicles. We fly in from Florida for exceptional service when purchasing our new vehicles. More