Jim Norton Toyota of OKC

Went in to get some recall and routine service done. Was not expecting much because Momentum had such terrible service and I dreaded even going back to Toyota. Joe met me at the check in and gave me a li not expecting much because Momentum had such terrible service and I dreaded even going back to Toyota. Joe met me at the check in and gave me a list of things that needed attention after there inspection. They found a water pump going bad and took care of it under warranty. He gave me a price for everything else that needed replaced. No pressure was given and he made the trip feel friendly and professional. He got what I needed done that day and on time. Best Toyota service I have had since I bought the truck. More

WOW!!!!!!!!!! Went to rotate tires and get shade for window. The cost was higher than I had been told several months before. Jeff covered cost of the entire part but it was a discontinued item. They tin window. The cost was higher than I had been told several months before. Jeff covered cost of the entire part but it was a discontinued item. They tinted windows free. Thanks guys! More

I wanted a used Venza which I couldn't find in the Oklahoma area. Momentum Toyota advertised one on their website that was exactly what I wanted. It was in Texas. It took a week for them to get the ca Oklahoma area. Momentum Toyota advertised one on their website that was exactly what I wanted. It was in Texas. It took a week for them to get the car to Oklahoma on a car carrier. By this time I had been without a car for 4 weeks and was anxious to get another one. When they unloaded the Venza, the car carrier damaged the roof with a scrape and a dent. The odometer reading and the description of the car didn't match the car that came off the car carrier. The car delivered was in better condition. I wouldn't buy a car that was scraped up so it was sent to the body shop for repairs. 2 weeks later, the car was ready and I went to pick it up. The roof skin had been replaced and it looked good as new. I purchased the car at a fair price. A few weeks later I noticed the edge of the windshield looked chewed up. Then a crack appeared on the inside of the windshield. When I took the windshield to be replaced at Safelite, they told me it was a stress fracture and the chewed up edge was a sign that the windshield hadn't been replaced correctly at the body shop. I felt like this dealership walked all over me. The amount of time it took them to deliver a car in good condition to a cash paying customer was ridiculous. I wouldn't recommend this dealership or their body shop. More

We went in to buy a used CDC and left with a new Toyota. Barry has got to be the greatest salesman we have ever dealt with. He is easy going, fun, and was a great help. We will return to Momentum Toyota and Barry has got to be the greatest salesman we have ever dealt with. He is easy going, fun, and was a great help. We will return to Momentum Toyota and buy from Barry, again... Also, the finance department was great. Mr. Hill hooked us up with Aaron Duffy who is a super great person in finance and was quick, friendly, and sincere. Super great visit..... Highly recommend!!!!! More

Loy and the sales manager were very straight to the point and professional--and got exactly where I wanted very quick. I appreciate the experience and I have bought over 150 vehicles. Thanks and please send and professional--and got exactly where I wanted very quick. I appreciate the experience and I have bought over 150 vehicles. Thanks and please send to my house if you could. I would buy from them again tomorrow if needed and would recommend to all friends and family More

Our experience was great with Dub Richardson Toyota. The staff was friendly & professional. We did not feel pressured or misled as we have recently at another dealership, in our local area. We will travel staff was friendly & professional. We did not feel pressured or misled as we have recently at another dealership, in our local area. We will travel 200 miles to purchase a vehicle from them again and we will continue to recommend them to others. More

From the moment we pulled up in the parking lot we were greeted with a friendly hello and introduction. David was very kind, patient, and considerate. Every question was answered openly and honestly. No greeted with a friendly hello and introduction. David was very kind, patient, and considerate. Every question was answered openly and honestly. Not only was David friendly, but the entire staff made us feel welcome. I will definitely refer friends and family members to Dub Richardson. More

I can not really put into words how wonderful my car buying experience was. I needed help getting out of a lease, David Pierce knew exactly what he was doing from the get go. When I arrived, he knew I buying experience was. I needed help getting out of a lease, David Pierce knew exactly what he was doing from the get go. When I arrived, he knew I was coming, what I was driving, what I needed to accomplish. He had total confidence that we were going to make this work. I am so happy to have had the experience and have and will totally recommend your dealership, David Pierce. Brooklyn Green was so sweet, friendly, helpful as well. I felt like I was being given the right deal and not being ripped off. I always hate to go car shopping. I didn't really think l would be driving away in a new car that very evening. My entire visit at your dealership was all about me....and that is how you make me feel as a customer. IF I ever need another vehicle, you best believe I will be coming there to do business. Oh, the chat feature on your website is awesome. That is how David knew exactly what was going on before I even arrived. Thank you so much.. Ron Ploutz More

I bought a 2007 Tundra on Jan. 25, 2011 and guess my customer service followup fell through the cracks. A recording called me and after trouble responding to it, i was informed someone would be calling customer service followup fell through the cracks. A recording called me and after trouble responding to it, i was informed someone would be calling me. I also had an e-mail from Rick Nguyen and I responded twice and never received a reply to either the call or e-mail. I bought a 2007 Tundra 01/25/2011 and was disappointed with customer service concerning pricing. An e-mail received earlier and also a brochure I received with the sale promised free key replacement if lost within 1 year. The truck was sold with only one key. When I offered to buy the truck at the advertised price they offered to sell me a second key for only $295.00. i might have considered paying dealers cost, but making a profit on a second key is a pathetic attempt at cheapness. Giving you a free replacement if you loose one but charging a customer if they don't have two sets to begin with has no excuse. The business department charges for what they are obligated to do. They charge an additional fee to collect your money and give you a title. They did not even handle the registration, so in reality charge a fee to sell you a car. I consider that a hidden charge. Soliciting customer feedback and then failing to to respond speaks volumes about the sales manager's motives. It is sales and not customer satisfaction. More