Jim Norton Toyota of OKC

New car I recently purchased a 2014 toyota tundra crew max, it was possibly the best car buying experience that I have ever had at a dealership. I think that I recently purchased a 2014 toyota tundra crew max, it was possibly the best car buying experience that I have ever had at a dealership. I think that I have probably bought and sold 35 to 40 cars and trucks in my life. That being said, I received a great truck for a fair price. More

Blake Hill was great to work with! I had 5 different Toyota dealerships bidding for the best offer on a 2014 Toyota Prius 2 0r 3, the only two dealerships that would give me a good pric I had 5 different Toyota dealerships bidding for the best offer on a 2014 Toyota Prius 2 0r 3, the only two dealerships that would give me a good price were Hudiburg and Jim Norton. Bob Howard and Fowler told me that the offers I had from H and JN were too low and that they'd raise it once I got there, so I forwarded those emails and said to H and JN to see what they'd say. Hudiburg realized suddenly that the offer they'd made me they could not stand by, and JN's Blake Hill stood by his quote, so I went to JN. We went on a Saturday afternoon, not a good time to go as it was very busy, so it took way too long to just buy the car. Blake though way too busy and distracted, gave my daughter focused attention when describing the gadgets on the car. The finance guy Josh told me about all of the add-on packages that I could do, and there were a couple I wanted and purchased (though I'm not sure if the extra warranty will pay off or not, but I wanted my daughter to have all the coverage she could have), but he came down on those prices for me and got me a lower loan rate than my bank offered. So, I came away with a really good feeling that I'd purchased what I wanted and my daughter having the best car for dependability and cost efficiency! More

STAY FAR AWAY!! LIARS They lie about anything to con you into a deal! We have been lied to MULTIPLE times by half of the finance staff. Our deal has fallen through 2 time They lie about anything to con you into a deal! We have been lied to MULTIPLE times by half of the finance staff. Our deal has fallen through 2 times but they never bothered to tell us until after the fact. LUKE lied to us about the warranty and conned us out of $800 of our own money--money that was supposed to go to taxes and registration instead went straight to the loan-- this put us in a financial bind as we were relying on this for the $500+ registration. LUKE didn't bother getting the first deal to the bank in time so that's why the pre-approved deal fell through. We found out it fell through (the first time) from our trade-in's finance company. The finance company called us because our payment was late. The dealership didn't bother to call us!! When we did finally talk with someone about the payment being due they (KAYLA) told us to pay it and that they would cut us a check THAT VERY NIGHT. When we went in that night she hadn't told anyone and they said they couldn't cut a check EVER. They ended up taking money away from our down payment to pay us back also lying and saying we would get more of the payment back when the loan was paid off because it would be an overage (LIES again because it was over like maybe $100). We got the check two weeks later, mind you! And they were barely willing to do that! That night as we were talking with JOE (who knew nothing about our deal) we were fine with giving the car back but he and his manager bullied us into signing another contract. They lied and saying it was either the old contract with the old finance company or the new contract that was drawn up. They also said that we were under legal obligation to buy the vehicle. We found out later that this was a blatant lie because of the Oklahoma law stating that the consumer may rescind the deal if financing isn't approved within 15 days. It had been way over 15 days by this point. We were taken in and signed a new contracted because we were unaware of this law. Then they tried again and it fell through but we didn't find out until 2 weeks after it had already been kicked back. When the dealership called us JAY didn't mention that it had fallen through, they said they were still working with the same bank when instead they were working with Toyota's bank. They were purposefully misleading about the situation. We had to call the company that was supposed to be financing us in order to find out it had been kicked back 13 days prior. We've dealt with 3 different finance guys and nobody will call you back and don't expect to EVER get through to someone. They have not been straight with us about anything that has gone on. Our trade in had been paid off already and they have it listed on their website even though the deal didn't go through. Did I mention we "bought" the vehicle on August 2nd and it is currently 9/25 and today is the day we found out that it got kicked back two weeks ago. Thankfully this is against Oklahoma's 15-day financing law so we were able to get out of the "deal." They still lied to us when we went to turn in the keys. They promised they would email us a a legal document saying we were in the clear but it would be the next day because "the person responsible for this" would be in the next day. But even the higher up manager who we finally talked with said that HE couldn't even promise a legal document. They lie about the big and the small things! The only good thing that came from it is that we no longer have a monthly loan because they kept our trade in and took a thousand dollar hit because some idiot paid off the loan before the deal went through. Needless to say, we won't be going back. BEWARE!! NOT WORTH THE HASSLE! More

Loy Marshall DO NOT TRUST THIS MAN OR THIS DEALERSHIP. I am a disabled veteran and my wife is wheelchair bound and I needed a van for transportation, I worked wit DO NOT TRUST THIS MAN OR THIS DEALERSHIP. I am a disabled veteran and my wife is wheelchair bound and I needed a van for transportation, I worked with loy on the phone and on the internet for days to make a deal and got royally screwed(no Vaseline) by this man. loy professes to be a Christian, but Christ was nowhere to be found when I dealt with him. We arrived to pick up our new van and my wife was in her wheelchair and I was using my cane when he screwed us over-some Christian. He did however hand us our handicapped parking permit when we were ready to leave. More

The Best of the Best Recently, my husband and I were on a hunt for another Toyota. Our first choice was to go back to Jim Norton Toyota either in Lawton or OKC. Well, we t Recently, my husband and I were on a hunt for another Toyota. Our first choice was to go back to Jim Norton Toyota either in Lawton or OKC. Well, we tried another Toyota dealer by the name of Fowler. Let's just say that they did not get a sale from the Jefferson's since their way of operating was disrespectful. Fowler Toyota will never have our service...EVER! As soon as I walked into Jim Norton Toyota, Chris F., Joseph, and the receptionist greeted me. I explained my day at Fowler, and from the beginning to the end of my experience, they were jaw-dropped. I was so disappointed in Fowler. But Jim Norton Toyota's team never failed me. They went above and beyond to make this car-buying experience the best one yet. Thank you to Chris F., Joseph, and Matt M. for proving your name to be great in the Toyota industry. My husband and I are so proud to be Toyota owners again. And we will definitely recommend you to others! Thanks again, Carl and Carmen Jefferson More

2014 Sienna LE Purchase I had a very pleasant experience at Jim Norton Toyota. Vince was my salesman. He was very friendly, respectful, and helpful. In fact, all the emplo I had a very pleasant experience at Jim Norton Toyota. Vince was my salesman. He was very friendly, respectful, and helpful. In fact, all the employees that I encountered were friendly and courteous. Vince answered all my questions. The negotiation process was simple, straightforward, and went fairly quick. There were no high pressure sales tactics used, which I appreciated. They gave me a great deal, and I would highly recommend this dealership. More

Friendly and Courteous. This was my first Toyota purchase in Oklahoma City. We started looking for a Sienna Van but looking forward our son soon to be graduating from high sc This was my first Toyota purchase in Oklahoma City. We started looking for a Sienna Van but looking forward our son soon to be graduating from high school next year will be needing a small economy size car for his college life. So we scaled down to a Toyota Corolla at Jim Norton next door to our house. The main reason we felt comfortable going to Jim Norton because of our previous positive experiences with their services on our other family cars which we had it serviced before with good results. Through the help of Jim Norton professional sales staff we were able to finally purchase exactly the car we wanted for our son. Over all Jim Norton delivered an excellent quality customer service and we found that their sale staff are knowledgeable in customers needs and choices. We have already decided to purchase our next car a Sienna Van from Jim Norton in the near future. More