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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
675 Reviews

675 Reviews of Jim Norton Toyota Tulsa - Service Center

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June 03, 2024

Great job to my service team representing your company have a wonderful day and thanks again More

by kwfields12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Jacoby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lauinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words and 5-star review! We're delighted that our service team provided you with a great experience at Jim Norton Toyota. We appreciate your feedback and look forward to seeing you again in the future. Have a wonderful day! Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

The service employees are always friendly, helpful and knowledgeable. My vehicle is usually returned within the time quoted or a little bit before. They keep me advised of what needs to be done on my vehi More

by jkabula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to leave such a positive review! We are delighted to hear that our service employees at Jim Norton Toyota provided you with a friendly, helpful, and knowledgeable experience. We always strive to keep our customers well-informed and deliver on time. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

All employees are courteous, friendly and fair to deal with. I have enjoyed my repairs and service time at Jim Norton. More

by dkcoupe44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words! We're thrilled to hear that you found our employees courteous, friendly, and fair. We're glad you enjoyed your repairs and service time at Jim Norton Toyota. We look forward to serving you again! Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

I have been a Jim Norton customer for 10 years. Every experience has been excellent. I especially commend service adviser, Joey Ryan, for his clear explanation of all issues and his genuine conce More

by jamesgarrett30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for being a loyal customer for the past 10 years, James! We truly appreciate your feedback and are thrilled to hear about your excellent experiences with us. We're glad that Joey provided clear explanations and genuine concern for resolving any issues. We look forward to serving you again at Jim Norton Toyota! Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

David Holmes has been my service advisor since 2009. He is always kind, courteous and so helpful! I so appreciate him! More

by telecc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your fantastic review! We are thrilled to hear that David has provided you with excellent service since 2009. Your kind words are much appreciated, and we’re grateful for your loyalty. We look forward to continuing to serve you and taking care of your needs at Jim Norton Toyota. Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

Very timely. Good communication. Good value. I was pleasantly served and I will definitely return. More

by DAWNPEGIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandy Still
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive review, Dawn. We're thrilled to hear that you had a great experience with Jim Norton Toyota. We appreciate your feedback and look forward to welcoming you back in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

June 01, 2024

They did what I was there to have service on my vehicle. Thank you, again. More

by sdspears53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to leave a positive review of your service experience with us at Jim Norton Toyota! We are glad to hear that we were able to meet your expectations during your visit. We appreciate your business and look forward to assisting you again in the future! Sincerely, Courtney, Jim Norton Auto Group

May 31, 2024

Had to rent. truck for $52, was not told what time vehicle ready next day More

by emilywarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. I alerted our Service Manager, Eric Cooper, who said he reached out to discuss this review and address your concerns. Please know you are always welcome to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

Always polite and helpful. Communicates well and always quick and timely. I plan to use Josh each time that I can. More

by pdbagent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words and positive feedback about Josh! We are delighted to hear that you had a pleasant experience with us at Jim Norton Toyota. We look forward to assisting you with your vehicle needs in the future. Feel free to reach out anytime! Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

Excellent team and service. A pleasure to work with this group. I appreciate the professional attitude and service. More

by steveaggie831961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the great feedback! We're thrilled to hear about your positive experience at Jim Norton Toyota. We strive to provide top-notch service, and we're glad to know we hit the mark. We look forward to working with you again in the future and appreciate you choosing us for your automotive needs. Sincerely, Courtney, Jim Norton Auto Group

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