Jim Norton Toyota Tulsa - Service Center

oil change Horrible customer service first off. It would take me for ever to go in to detail. But had a scheduled oil change that took 230 hours. Not cool. The m Horrible customer service first off. It would take me for ever to go in to detail. But had a scheduled oil change that took 230 hours. Not cool. The manager tried to make up for it with free oil changes. But I will never go back. Worst experience from beginning to end. Even when I pulled up no one greeted me and when I let the manage had to get my car for me. And no car was. More

Great Service Department! Mr.Holmes and his crew are always so helpful and go out of their way to make sure we get the best service for our truck. We really appreciate that! Mr.Holmes and his crew are always so helpful and go out of their way to make sure we get the best service for our truck. We really appreciate that! More

Vehicle service Kaylee is very curtious and friendly. She was able to answer my questions to my satisfaction! Jim Norton Toyota has an A+ services dept with a comfo Kaylee is very curtious and friendly. She was able to answer my questions to my satisfaction! Jim Norton Toyota has an A+ services dept with a comfortable waiting area! I will definitely be returning to Jim Norton for my services! More

Service Battery Purchase and Good Will Repair of Yaris Jim Norton Toyota has competitive service pricing for parts and does what it takes to get the job done for the customer. Adam recommended the differe Jim Norton Toyota has competitive service pricing for parts and does what it takes to get the job done for the customer. Adam recommended the different types of batteries and explained the warranty with each. He also acquired a Good Will repair for my Yaris after the warranty period was up--about a month, so that I could get the repair done ASAP instead of waiting on Toyota to respond back. Adam was also conscious of my costs and my time which I appreciated. I received a loner car so that I could be on my way quickly with everything completed the next day. Thank You Jim Norton Toyota and Adam! More

the best I just wanted to email you about Adam Bryan. I brought my 2013 Toyota Tacoma (also bought from JN) in for an alignment issue. I brought it in once bef I just wanted to email you about Adam Bryan. I brought my 2013 Toyota Tacoma (also bought from JN) in for an alignment issue. I brought it in once before and was told you guys could do nothing for it. Adam took it in and informed me it was unsafe to drive and that he would set me up with a car till it was fixed. My whole front end had to be adjusted. Once it was repaired he drove it himself to insure it was fixed correctly. Then he drove it with me to make sure I thought it was fixed correctly. I have never worked with a service manager like that before. A few days ago he emailed me to see if it was still performing well. I'm sure this was a follow up he did on his own and not a requirement. I will recommend anyone I know needing service or a new vehicle to Jim Norton because of Adam. More

A nightmare made better by Jim Norton Toyota! The Jim Norton Toyota service center performed in an extraordinary way when my brand new Toyota Camry broke down (not the car's fault, as it turned ou The Jim Norton Toyota service center performed in an extraordinary way when my brand new Toyota Camry broke down (not the car's fault, as it turned out!). When I began to experience electrical problems, they scheduled my service quickly and efficiently, But when I called back later that day because the car wouldn't start, they quickly connected me with Toyota Care and arranged for me to deliver the car to them that same night, instead of at my service appointment 3 days later. It took so long for the roadside service provider to get the car started that I arrived at Jim Norton minutes after they were scheduled to close. But I phoned them in transit and told them I was on the way, so the Service Center and the Tyson Hoyt in the rental car department both stayed open to receive my car and provide a loaner car for me to drive. Zac Perry did a super job of checking me in and Tyson was friendly and expeditious in providing an excellent Corolla as a loaner. As the service center diagnosed the problem with my Camry, Kaylee James kept me informed every step of the way. The good news is that the problem was not Toyota's fault but the result of a rodent that had chewed through several wires. Kaylee was very sympathetic and walked me through all the processes of repair and remediation. When I picked up the car, the repairs cost $150 less than their estimate. Every aspect of the service was perfect, well beyond expectations. I would recommend Jim Norton Toyota's Service Center to one and all. More

Don't need it? Don't buy it. I thought I needed brakes and had told Adam that. Upon further investigation it was found that at this particular time I do not. He came to me and t I thought I needed brakes and had told Adam that. Upon further investigation it was found that at this particular time I do not. He came to me and told me that it was unneeded at this time and that Toyota will not replace or sell something that I don't need until it is time to do so. I felt really good at that point. I thought, "You're looking out for me!". Thanks I need that! More

Friendly and Honest Jim Norton Toyota Service Department is a Unicorn! Cody Clay was very friendly and helpful. My appointment started on-time. I was told it would tak Jim Norton Toyota Service Department is a Unicorn! Cody Clay was very friendly and helpful. My appointment started on-time. I was told it would take an hour to install the radio...and that exactly how long it took. I've only been twice because I've only had my Thundra for about 4 months and each time I have gone in, the service has been amazing! More

Every time I visit it feels like I'm visiting family! It's been just 8000 miles and two visits, but the standars are still the same. Everyone there is accommodating and kind. They are always willing to fi It's been just 8000 miles and two visits, but the standars are still the same. Everyone there is accommodating and kind. They are always willing to find a solution and never disappoint. More

First Service Check I did not have to wait for a long period of time to be checked in or out for my appointment and the service was great all the way around... definitel I did not have to wait for a long period of time to be checked in or out for my appointment and the service was great all the way around... definitely a plus. More