Jim Norton Toyota Tulsa - Service Center

extremely unhappy My car Scion xb. 2009 is currently under a oil consumption test bring back during certain milage listed. I live close to an hour away an getting clo My car Scion xb. 2009 is currently under a oil consumption test bring back during certain milage listed. I live close to an hour away an getting close to that milage it was bout under 150 less to the miles listed ... due to us living so far out I knew be very close to that milage ... I called spoke with lady April 13 wed. 11:15 am Next time I will be writing everyone's name down I speak to. Didn't think I needed to. I will now. Including the person this lady asked to ensure it was OK to come in Lil early instead of during milage listed. Because we live so far out and I have my kids with me I have to make appointment so I'm not there forever ... I was told it was ok. I get there today thrust at 915 app time 930 and was told no I cant. Have to come back during milage listed . What two guys told me at desk. Extremely upset being told I could. U wasted my time coming in and gas money. And now I have to try make back in remind u I live almost hour away back an forth ... to get this checked. A 2nd trip to u all my time my gas ... thanks for costing me trips unnecessary. No compensation for this trip that was told I could come in and had to head back home. Thanks for being a extreme inconvenience. Please have u r service area when they are asked to verify if it's OK to come before it's needed because they live so far out. To make sure it's the right darn answer. When u tell the customer who made an appointment to come in cause u said it was OK . Disgusted with u r service dept. Period wasting my valuable time and gas money. More

165.00 OIL CHANGE!!!!!!!BEWARE!!!!!!!!! 165.00 oil change!!!!!!!!!! Called made an appointment for an oil change. I went in showed a paper, which i signed for a charge of 9.95, 9.95, and 24. 165.00 oil change!!!!!!!!!! Called made an appointment for an oil change. I went in showed a paper, which i signed for a charge of 9.95, 9.95, and 24.65. When i went to pay i received another paper with only those charges in bold coloring and other charges in small print not highlighted. then a back piece of paper showing i was charged for 79.95 for parts for a oil change. On top of that he said that they use to charge for engines for life of 140.00 that you now receive for free, which was another charge of 25.00! On the orginal paper that you sign the clerk will point to the charges i have listed above to act like he is showing all charges, which was false! Who knew a simple oil change would end of costing 165.00!!! 165.00 oil change never again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will never be back!!!!!!!!!!!!!!!!!!!!!! More

Expensive Service Parts Paid $105 to have my truck looked at as the steering pump was leaking. They quoted me ~$1100 to replace the power steering pump and hose ($506 parts, Paid $105 to have my truck looked at as the steering pump was leaking. They quoted me ~$1100 to replace the power steering pump and hose ($506 parts, $376.69 labor, then misc stuff). Seemed high, so I looked into the OEM parts individually and it looks like they have between a 35% to 90% mark up on their parts compared to OEM online prices. Pump cost online is about ~$300. Highest I saw was from another dealership charging $375. Jim Norton quoted me $437. I understand they may need to raise prices to cover their cost but they are also purchasing parts at wholesale prices which will be even lower than online prices. I'm fine paying more money in labor to cover the costs granted the parts are installed correctly. Management needs to re-evaluate their parts pricing. More