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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
677 Reviews

677 Reviews of Jim Norton Toyota Tulsa - Service Center

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April 10, 2017

Best customer service from a dealership. Zach in service always exceeds my expectations. He really goes out of his way to make sure both of my trucks are taken care of. He knows how much pr More

by Adam B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Apr 11, 2017 -

Jim Norton Toyota Tulsa responded

Your great feedback truly made our day, Adam. We work incredibly hard to exemplify our commitment to customer care and I am glad that Zach was able to show you what we strive to deliver. We look forward to serving you again! Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

March 31, 2017

Excellent Service Dept. The JNT service dept. is quick and efficient. I always wait on my vehicle and am surprised by how quick they get things done and have me on my way. More

by Robert Hayes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Fry
Apr 01, 2017 -

Jim Norton Toyota Tulsa responded

Thanks for the great feedback, Robert! I am pleased that our staff was able to provide you with a quick and efficient service experience. Please don't hesitate to contact us if you have any questions or concerns about your car. Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

March 08, 2017

Always get great service at JIm Nortons. Easy in and out. I am always met at my vehicle and shown to service desk. The service lady was very nice and helpful. I love that I have a nice café to wait with fre More

by kaddis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of her name but was a lady.
Mar 13, 2017 -

Jim Norton Toyota Tulsa responded

Thank you so much for your review! We really appreciate your business and are so happy that we could provide great service to you and your vehicle. We look forward to serving you again! Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

February 25, 2017

Always convenient and pleasant They are always customer service oriented and always make it convenient for me. Time is always a factor and they are prompt in their work and completi More

by Mark Hyskell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Hembree
Feb 26, 2017 -

Jim Norton Toyota Tulsa responded

Mark, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Thank you for continually choosing Jim Norton Toyota for your vehicle needs. Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

February 23, 2017

Informed/Efficient/Fast Service The young lady was informed and what she didn't know she found an answer. The staff are friendly and anxious to ensure your problems/questions are ad More

by Diane W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ohhhhh, I don't remember her name. She is pretty new employee, young, dark hair.
Feb 24, 2017 -

Jim Norton Toyota Tulsa responded

Diane, thank you for leaving us your review. I am happy to hear that you were pleased with the service you received from Jim Norton Toyota. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

February 07, 2017

A high-volume dealer that gives individual care The drop-off and pick-up were easy. I dealt with a competent service representative. When the job took longer than expected, I was given a rental car More

by RAV 4 guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Feb 24, 2017 -

Jim Norton Toyota Tulsa responded

Thanks for the positive feedback. I am very happy to hear that you enjoyed your visit here with us at Jim Norton Toyota. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

December 08, 2016

Best ever Always a fast, friendly, and dependable experience. Rodent chewed through wiring so was not covered under warranty, but received the same thoughtful r More

by NowIsTHeTime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Boley
Dec 09, 2016 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Jim Norton Toyota special. Reviews like yours help us to make sure that we are continuing to provide our customers the fast and friendly service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Laura Morse, e-Commerce Manager & Executive Asst. (918) 317-7243 laura_morse@jimnortontoyota.com

November 15, 2016

Oil change and Air Bag recall. Service - Jim Norton did a great job changing my Oil and taking care of our Air Bag recall. We sincerely appreciate Josh Pippin in Service!! Thank you More

by kenrecoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Pippin.
Nov 16, 2016 -

Jim Norton Toyota Tulsa responded

Hi Ken and thanks for your kind words! We appreciate Josh and we are thrilled that he has taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, Laura Morse, e-Commerce Manager & Executive Asst. (918) 317-7243 laura_morse@jimnortontoyota.com

November 14, 2016

Competent & Friendly Service I have had my Toyota serviced at this Dealer for 4 yrs. Since I bought my Camry in 2004 with now 219000 miles I have never had a better experience! I More

by Willyok
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Clay, Jim Page
Nov 14, 2016 -

Jim Norton Toyota Tulsa responded

Thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had the opportunity to service you over the last four years and we look forward to the next coming years! We truly thank you again and we'll see you again soon! Sincerely, Laura Morse, e-Commerce Manager & Executive Asst. (918) 317-7243 laura_morse@jimnortontoyota.com

October 28, 2016

Great! Brett and crew in the service dept are always a pleasure to work with. I wouldn't hesitate to recommend using Jim Norton Toyota for service work in th More

by Eric Winn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Fry
Oct 31, 2016 -

Jim Norton Toyota Tulsa responded

Thank you so much for the nice review, Eric! We really appreciate this feedback and I'll be certain to share your compliments to Brett and to the rest of the staff. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Sincerely, Laura Morse, e-Commerce Manager & Executive Asst. (918) 317-7243 laura_morse@jimnortontoyota.com

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