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675 Reviews of Jim Norton Toyota Tulsa - Service Center
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June 04, 2017
Always great service As always, it was an extremely pleasant experience. Everyone was so polite and caring and the service is first class. We appreciate the way you work As always, it was an extremely pleasant experience. Everyone was so polite and caring and the service is first class. We appreciate the way you work to make it that way. We have two very favorite employees, Richard Haase and Dakota Jacoby. They are our go to people. More
by James W. Pumpelly
Employees Worked With
Dakota Jacoby, Richard Haase
May 29, 2017
30K service The sales experience was average or slightly below, but the service experience is slways top notch. The service is always done in a timely fashion. The sales experience was average or slightly below, but the service experience is slways top notch. The service is always done in a timely fashion. More
by Mario Cardiel
Employees Worked With
Cody Clay, Brett Fry, Jim Roach
May 23, 2017
Great people all around I have dealt with many over the years from sales, finance, service, collision, back to sales, finance, then service again. All experiences I have had I have dealt with many over the years from sales, finance, service, collision, back to sales, finance, then service again. All experiences I have had with this company have ended on positive notes. More
by heyitsme
Employees Worked With
Brett Fry
May 22, 2017
Great service department My truck needed service and under recall I was able to get an appointment quickly, and service was completed quickly. I will continue to use them. My truck needed service and under recall I was able to get an appointment quickly, and service was completed quickly. I will continue to use them. More
by Retiredguy
Employees Worked With
Shaun Hembree
May 12, 2017
Impressive The consideration shown by the staff always makes me feel like both myself and my vehicle are the most important thing at the time. Amazing feat when The consideration shown by the staff always makes me feel like both myself and my vehicle are the most important thing at the time. Amazing feat when you think of the volume they handle. More
by NowIsTHeTime
Employees Worked With
Cameron
May 05, 2017
Really nice experience Having never been there before I was very surprised by how nice everybody was. It was a very painless experience! Very nice room to wait in and th Having never been there before I was very surprised by how nice everybody was. It was a very painless experience! Very nice room to wait in and the snack bar was very nice! More
by Dallasftworth
Employees Worked With
May 03, 2017
Don't expect them to stand behind aftermarket products! I bought a new truck and camper shell from Jim Norton in 2015. I've taken the shell to them 3 times for leaks. One time they had my vehicle for almost I bought a new truck and camper shell from Jim Norton in 2015. I've taken the shell to them 3 times for leaks. One time they had my vehicle for almost a month because the 3rd party sent them the wrong parts. The shell leaked again and when I brought it back to them they gave me a speech about how they would take care of me, but we also discovered that part of the screws were missing from the window seals. Some of the trim pieces had been stripped out and re drilled with the original ones clearly not lining up. Metal shavings from the process were in the liner carpet. Doesn't look like quality service to me. Now they want to keep the shell for up to a month so they can send it back to the third party for them to work on it. I also received a speech about how it was now two years old and my truck was at 36900 mi which is technically outside the warranty, but they were still going to take care of me. Come on...we are only this far along because you've never been able to fix this stupid lemon in the first place. Apparently Jim Nortons idea of caring for their customer is letting their third party vendors take care of things at the customer's expense of time and resources. As well, they apparently think half baked workmanship is acceptable. Love Toyota, would never buy another product from Jim Norton again. More
by Rjtulsa
April 29, 2017
very satisfactory , very timely and very friendly. When I left the service area I had confidence that everything that needed to be done, considering the age and mileage of my car, had been done and I d When I left the service area I had confidence that everything that needed to be done, considering the age and mileage of my car, had been done and I drove with confidence that nothing had been overlooked. There is something reassuring about having needed maintenance done by someone who is familiar with your car aware of what needs to be done. Andrew related to me the items that were scheduled but did not pressure me to accept them all. I appreciated that. More
by camryman
Employees Worked With
Riddle, Andrew
April 10, 2017
Best customer service from a dealership. Zach in service always exceeds my expectations. He really goes out of his way to make sure both of my trucks are taken care of. He knows how much pr Zach in service always exceeds my expectations. He really goes out of his way to make sure both of my trucks are taken care of. He knows how much pride I have in them and makes sure I am taken care of. More
by Adam B
Employees Worked With
Zach
March 31, 2017
Excellent Service Dept. The JNT service dept. is quick and efficient. I always wait on my vehicle and am surprised by how quick they get things done and have me on my way. The JNT service dept. is quick and efficient. I always wait on my vehicle and am surprised by how quick they get things done and have me on my way. More
by Robert Hayes
Employees Worked With
Brett Fry
