Jim Norton Toyota Tulsa - Service Center

The Sales Person was very friendly and helpful. He answered any questions I had and explained things super well.He was super prepared and understanding. I am very happy with my new car. He answered any questions I had and explained things super well.He was super prepared and understanding. I am very happy with my new car. More

Not really check vehicles engine and everything than still good will say fair and no change oil wil say change oil and cost money. still good will say fair and no change oil wil say change oil and cost money. More

My service advisor is Daniel Rampp. He is knowledgeable, friendly, efficient, and took care of my issues. Thanks! He is knowledgeable, friendly, efficient, and took care of my issues. Thanks! More

As usual, David was professional and addressed my issues and concerns. I will be back. and concerns. I will be back. More

In general I am extremely pleased at Jim Norton ‘s Dealership. In particular my long time selection of Josh Pippin as my primary Service Representative has been rewarding. Dealership. In particular my long time selection of Josh Pippin as my primary Service Representative has been rewarding. More

Professional and courteous staff. Clean facilities. Bring back the cookies and muffins. Make the car wash standard with servicing.. Clean facilities. Bring back the cookies and muffins. Make the car wash standard with servicing.. More

I have only encountered 3 of the service department people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take ti people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take time to listen, communication of what is happening as they look over car is great, and you are in control of what they service today or defer until a future date. One thing to note is that I had a cabin filter suggested to replace at the 10k interval. I received the recommendation via text while waiting in the lobby. I approved and regretted it after checking out. My regret came when I took the time to ask how did that get to the point of needing replaced so early? It's important to know I drive only on city roads and my exposure to dust and other particles is limited to paved road driving, and not living or driving through active road construction zones either. The regret was when I was advised it was just a suggestion, not to the point of being needed. Not a failure on their part for a suggestion, I just advise that people having maintenance performed to educate yourselves on what you are reading via the text info, as there are degrees of need that go along with the service being mentioned. More

Always happy with service here! Words words words words words words words words words words Words words words words words words words words words words More

I asked to have tire light looked at and they didn’t. I haven’t had time to schedule an appointment. I’m a very busy person and I asked for this to be taken care of when I came in but someone dropped th I haven’t had time to schedule an appointment. I’m a very busy person and I asked for this to be taken care of when I came in but someone dropped the ball. I live in Berryhill and I have to schedule my time so I can come to south Tulsa. That is why I am upset that it wasn’t looked at. I told two people the problem. It only Comes on when the temperature is below 70. I told the lady I checked in with and she said the colder temps shouldn’t do that. This is very frustrating and every time I get into the car and see the light I’m mad. More

They are always helpful and efficient. Sometimes they don't call if you are waiting at the dealership. They said they called me & my wife, but neither of us had a missed call. At least t Sometimes they don't call if you are waiting at the dealership. They said they called me & my wife, but neither of us had a missed call. At least they could come out & tell me when the service is complete. Overall, it wasn't a big deal. I only waited an extra 20 minutes. But that might be too much for someone who feels they are "important." More