Jim Norton Toyota Tulsa - Service Center

After a few rough encounters with Jim Norton Toyota, I’m very happy to report that I had service done on the Avalon that I bought a year ago, and my service advisor, Marissa, made my day by getting somethin very happy to report that I had service done on the Avalon that I bought a year ago, and my service advisor, Marissa, made my day by getting something done for me that she first told me she could not do in service. Thank you Marissa for going that extra mile for me. I appreciate you more than you can know. More

Kayla is amazing , very bubbly and always taking excellent care of her customers !! She does all she can to get you in and out in short time frame . excellent care of her customers !! She does all she can to get you in and out in short time frame . More

Best people, best facility, best experience service is what sells and this dealership give great service at a very nice facility top of the line everytime and great experience with all employees service is what sells and this dealership give great service at a very nice facility top of the line everytime and great experience with all employees that work there More

Josh did a truly exceptional job helping me with my Sequoia! From check-in to meeting Josh it was a seamless and expedient process. I purchased my Toyota at Jim Norton in 2001 and the service at Jim Norton is s From check-in to meeting Josh it was a seamless and expedient process. I purchased my Toyota at Jim Norton in 2001 and the service at Jim Norton is superior. The documentation is first rate and you walkout of Jim Norton with a detailed understanding of what they did and what needs to be done to have a safe SUV. This experience coupled with the knowledge and courtesy of Josh, makes me continue to recommend Jim Norton Toyota in Tulsa, Oklahoma. More

Car owner here, bought my SUV from here and won't be doing it again. Live and learn... WARNING, watch out for the "Vehicle Condition Report" for price gouging. Example1: Engine air filter = <$10 but the doing it again. Live and learn... WARNING, watch out for the "Vehicle Condition Report" for price gouging. Example1: Engine air filter = <$10 but they'll quote $42.13. Example 2: Windshield wiper = < $20.00 but quoted $55.96. Example3: Irridium Spark Plug replacement is quoted at $346.52 but only cost $60ish.. There's a trend and I'm not gonna be part of it. More

Good Person This is a helpful and nice person. Helped with everything I had questions with. Explained everything thoughly. Was reasonable and very very helpful. W This is a helpful and nice person. Helped with everything I had questions with. Explained everything thoughly. Was reasonable and very very helpful. Would reccomend. More

Brand New Tires Victoria was Amazing! She was very helpful and informative. She was prompt when letting me know my car was ready. Great customer service attitude lo Victoria was Amazing! She was very helpful and informative. She was prompt when letting me know my car was ready. Great customer service attitude love this place. More

Excellent Service Shaun Hembree met with me right on my appointment time and got my vehicle into service quickly. Shaun confirmed my service request and communicated w Shaun Hembree met with me right on my appointment time and got my vehicle into service quickly. Shaun confirmed my service request and communicated well with me on exactly what was done. A very smooth positive service experience. More

Ongoing issues with service department. A week and a half ago the ABS system went out on my RAV4, I suggested that with that low miles there may be some kind of warranty, I was assured tha A week and a half ago the ABS system went out on my RAV4, I suggested that with that low miles there may be some kind of warranty, I was assured that there was not. I took the car to a different shop to have the repairs done there at a better price, and the following day received a call about a negative review I had left about that experience. While on the phone they informed me that there actually is a warranty that could cover the repair and that they will be taking care of it. They sent a tow truck to get the car and did replace the part. When we arrived to pick up the car today the attendant that came inside and said when he pulled up The sunroof sounded like it had water in it, he opened it to investigate and water splashed all inside the car. He and Eric the manager went outside to investigate. We were told that the sunroof drains were clogged and they would get them cleaned out and put it right back. They returned with the car and the sunroof was dry but the carpets were still completely soaked. I let the older lady that works in the service bay area know and she let me know that you have no towels or vacuum available to remedy it. Thankfully your employees Kendale and Steven were able to see how frustrated I was becoming and found towels to help me soak the carpets up. You would think at some point they would be extra careful to make sure their customers are not continuously inconvenienced. Carpets are still soaked. More

Lift my Taco We have been Jim Norton customers since 2012. We've been faithful to perform regular service on our Camry and Tacoma. I finally decided to lift the ta We have been Jim Norton customers since 2012. We've been faithful to perform regular service on our Camry and Tacoma. I finally decided to lift the taco and put on larger tires. Cody tolerated multiple emails and phone calls over a month or more. We have been so happy with the service department that I finally took the plunge. My truck looks fantastic. THANKS More