Jim Norton Toyota Tulsa - Service Center

My dream car.. and because of Tony and Jim Norton Toyota. They were with me every step of the way.. forever grateful for choosing them. They were with me every step of the way.. forever grateful for choosing them. More

Mike Bowers in the service department is such a pleasure to work with! I schedule appointments ahead through him. He is always friendly, courteous and professional to work with. I highly recommend Mike! If to work with! I schedule appointments ahead through him. He is always friendly, courteous and professional to work with. I highly recommend Mike! If something is coming up the needs to be serviced, there is never any "have to do it today" pressure from him. I appreciate that. If there is an upcoming issue he lets you know in a professional manner and also tells you if it poses a safety hazard. Give Mike a call for your next service! More

I was at the service department today and was to him as a service manager. I agree with the previous review. I just went to the service department for a nitrogen top-off for my tires and he wanted to charge service manager. I agree with the previous review. I just went to the service department for a nitrogen top-off for my tires and he wanted to charge me $50 which others give it for free. Besides, the nitrogen was filled at the dealership when I purchased the vehicle. I’m not sure if he is a manager or a service adviser. I ask to talk to the manager and he said he is the manager. If Jim Norton will not do anything with his dealings, more and more customer will be moving to another dealership. More

Josh pippinVery Professional and friendly easy to work Josh pippin Very Professional and friendly easy to work with. Josh has great people skills. He answered all my questions about my Truck and explained Josh pippin Very Professional and friendly easy to work with. Josh has great people skills. He answered all my questions about my Truck and explained what was done. More

Service is not friendly, attentive. A simple thank you or how are you not heard in interactions.. Several people available but no one giving courteous updates while waiting or how are you not heard in interactions.. Several people available but no one giving courteous updates while waiting More

Kevin was awesome! He was so friendly and provided everything to cater to my car rental needs. I highly recommend you going in to see Kevin! He’s the best. everything to cater to my car rental needs. I highly recommend you going in to see Kevin! He’s the best. More

We are returning customers to Jim Norton because of their easy sales process, fast financing department and great service department. They have always taken very good care of us! easy sales process, fast financing department and great service department. They have always taken very good care of us! More

We originally went in to have some recall work done on our 2018 highlander. While waiting we walked around the lot and were approached by Ethan. He was extremely courteous and took the time to show us aro our 2018 highlander. While waiting we walked around the lot and were approached by Ethan. He was extremely courteous and took the time to show us around even though we told him we weren’t there to buy but wouldn’t mind having our vehicle appraised anyway. While looking at cars my fiancée fell in love with a 2020 highlander platinum and while we waited for Ethan to grab the keys for a test drive that’s when we met Grant. He checked on us to make sure we were getting taken care of and chatted for a while. It was a great first impression! Long story short we were offered a great deal on the car and even kept our payments the same. Both Ethan and Grant made the whole process easy and painless. We never felt pressured and even left to get lunch before deciding. We will definitely recommend them to our friends and when we need a new vehicle we will be sure to come back. More

After a few rough encounters with Jim Norton Toyota, I’m very happy to report that I had service done on the Avalon that I bought a year ago, and my service advisor, Marissa, made my day by getting somethin very happy to report that I had service done on the Avalon that I bought a year ago, and my service advisor, Marissa, made my day by getting something done for me that she first told me she could not do in service. Thank you Marissa for going that extra mile for me. I appreciate you more than you can know. More

Kayla is amazing , very bubbly and always taking excellent care of her customers !! She does all she can to get you in and out in short time frame . excellent care of her customers !! She does all she can to get you in and out in short time frame . More