Jim Norton Toyota Tulsa - Service Center

About a year ago, I left an unfavorable. Unfortunately, I do not have anything positive to add after my latest visit 1 day ago. I was disappointed in the interaction yesterday when I dropped Unfortunately, I do not have anything positive to add after my latest visit 1 day ago. I was disappointed in the interaction yesterday when I dropped my car off for scheduled maintenance. During initial discussions regarding the reason for being in the facility, I mentioned to Kevin about a problem with my nav/ audio/ etc screen. Specifically, the return button on the weather app. He mentioned his techs were not available due to the timing of the day; 4:15pm. No problem, but when I mentioned this was a reoccurring problem after a recent replacement, he indicated it couldn't be. I asked if he could see when I brought my vehicle in for this fix and he abruptly said it wasn't in the screen he was in and did not offer to go to the other screen . He just said bring it in another time. (Rude and poor customer service). I have been a customer of Jim Norton for many years. I will come back in but will ask not to be sent to Kevin. Also, your website should be revised to advise customers that although it states you are open to 7:00pm, in reality, the techs leave at 5:00pm. (Per Kevin). One more thing; when I returned to pick up my vehicle, no one advised me of any future recommendations or what was found or not found during the multipoint inspection. Sure wish Mike Bower was still working there. Guess I might have to switch to Infinity after all these years. More

Michael Bowers has always gave exceptional service. I would recommend this place to any person who needs their vehicle serviced. I would recommend this place to any person who needs their vehicle serviced. More

I had a bad service experience with this dealership. I suggest you might want to go somewhere else, you'll thank me later... I suggest you might want to go somewhere else, you'll thank me later... More

I service my two toyotas at Jim Norton Toyota Tulsa and everytime they have been very helpful and courteous and done a excellent service work. everytime they have been very helpful and courteous and done a excellent service work. More

Brought the car in during a very busy afternoon, only to find out they were backed up. Talked to Mike Bowers, a service advisor told him what the problem was. He got it in the early afternoon, found the pro find out they were backed up. Talked to Mike Bowers, a service advisor told him what the problem was. He got it in the early afternoon, found the problem, and had it finished before I had estimated. Mike was a very personable and helpful individual who restored my faith in dealerships. More

David Holmes, Service Tech, is OUTSTANDING and I rate him 5 STARS every time over the past several years we have taken our vehicle in. He is professional in all ways, courteous, very knowledgeable. It is a 5 STARS every time over the past several years we have taken our vehicle in. He is professional in all ways, courteous, very knowledgeable. It is always a pleasure when dealing with him as he is very, very helpful. Don and Rosalee Skorvaga More

Great service, very professional, and had a convenient shuttle service home and back while the car is being worked on! shuttle service home and back while the car is being worked on! More

Clean and friendly. I really appreciate this specific Toyota dealership Toyota dealership More

Tony gave a great experience making things easy. Knowledgeable about the vehicle. Had an issue about hooking connecting the blue tooth which he was honest and by telling me he did not know verses tr Knowledgeable about the vehicle. Had an issue about hooking connecting the blue tooth which he was honest and by telling me he did not know verses trying to act as if he did. I got a little out of hand and had a argument with the manager but apologized. Toney went and found the answer and I left happy. Great job Toney. I recommend Toney if you are in the market for a vehicle. More

Today i have appointment to oil change at 3:45apm. I come at time but when arrive they said have issues with the system. So anyways I said make the oil change please and they take my truck to the servic come at time but when arrive they said have issues with the system. So anyways I said make the oil change please and they take my truck to the service I was waiting and waiting I nothing so I decide to ask after 2 hrs if my truck was ready and surprise it wasn't they dont doing nothing only after I ask for my truck. So have to wait for 25 mins more. I los 2 hrs 25 mins only for oil change. This is the 3rd time happen to me. They make me wait for so long... More