Jim Norton Toyota Tulsa - Service Center

Jeff was very friendly and answered all my questions. He is a credit to your dealership. He is a credit to your dealership. More

Forcing words is unacceptable in my mind,but here they are. I am usually ok with the dealership. are. I am usually ok with the dealership. More

Knowledgable advisors, good work and communication. Local transportation service easy and timely. A pleasant experience. Local transportation service easy and timely. A pleasant experience. More

Stewart Cantrell was an excellent service advisor. Nice as can be and very helpful. I’ll use Norton Toyota service department as long as I own a Toyota. Nice as can be and very helpful. I’ll use Norton Toyota service department as long as I own a Toyota. More

I always have a pleasant experience when I have to be there for service on our truck. I would love it here even more though, if the dealership would do some sort of contest or drawing for a free 4-runner there for service on our truck. I would love it here even more though, if the dealership would do some sort of contest or drawing for a free 4-runner or Tacoma and then pick me as the winner... Just putting it out in the universe ;) More

They are little pushy about doing other things on the car, but I only wanted oil change at this time. car, but I only wanted oil change at this time. More

Great service department. Big reason I keep purchasing Toyotas. Also love the automobiles very reliable. Employees so friendly Big reason I keep purchasing Toyotas. Also love the automobiles very reliable. Employees so friendly More

Parts department repeatedly gave the wrong battery part numbers. I had to leave, go home, and research the Toyota part numbers myself, and inform Jeff the very nice service tech so he could relay the corre numbers. I had to leave, go home, and research the Toyota part numbers myself, and inform Jeff the very nice service tech so he could relay the correct information to the parts department. He emailed back and said I was correct and that they had it in stock. I went online and purchased said battery from Norton. A few hours later I came in to pick it up and was told I could not have it. Stated I am having surgery next day and needed it to get to the hospital. All they said was rules and stared at me. The day after my surgery while still in pain came back in to the parts department Saturday the 23rd. One guy asked how I was since I obviously looked terrible, told him just had surgery and had to come back in because they wouldn't give me the part Thursday. The parts lady Mandy who must have thought my pain and situation hilarious, laughed and said I bet you won't make that mistake again. You have to wait until WE are ready, not just because we have it ready. I said well that should be changed, she again laughed and said good luck with that. Tired of the abuse I informed her that I go to church with Jim Norton and see what I could do. She again laughing at me said you go do that and put me on ignore talking to another employee like I wasn't even there. More

David Holmes is a knowledgeable, efficient professional service advisor that listens to solve my problems service advisor that listens to solve my problems More

Complete circus. Do not prioritize appointments or loyal customers. Very unprofessional attendant at the counter Do not prioritize appointments or loyal customers. Very unprofessional attendant at the counter More