Back

Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
677 Reviews

677 Reviews of Jim Norton Toyota Tulsa - Service Center

Sort by
February 12, 2024

While all dealerships are more expensive than generic service garages, the overall quality of work and parts is far better. There are some things which the "shade tree mechanic" at home may be able to do More

by BENOKATC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Jacoby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Jim Norton Toyota Tulsa responded

First and foremost, thank you for stopping by to leave this incredible review! Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Josh assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Courtney, Jim Norton Auto Group

February 12, 2024

Excellent service. Keeps me updated as to progress on the vehicle. Waiting room a plus! More

by tom300neff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Allen
Feb 13, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Courtney, Jim Norton Auto Group

February 12, 2024

They have always taken great care of me and my vehicle, wonderful service. They always let me know of service that is coming up. Also, whether I needed a loaner auto or a courtesy ride to work, they are so More

by SWATKINSON61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

February 12, 2024

Those two assistants Josh & Jeff they are professional service people awesome representation for Jim Norton, I've had Josh as my assistant before so I was glad to see Jeff was stationed next to Josh. On More

by MCCONNELLSHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Lee
Feb 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

February 12, 2024

The staff at Jim Norton Toyota are always friendly and knowledgeable. They are informative and clear about what needs to be done to service my vehicle, and I never feel pressured. More

by JENNY-BRADLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated, Jenny! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

February 12, 2024

Hunter was very professional and personable, regarding what work I needed to have done to my van. He kept me up to date with texts and explained things thoroughly. More

by rehoil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeb Freter, Hunter Allen
Feb 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Hunter was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 12, 2024

Service department was friendly. They are quick and very efficient. Would recommend to friends and family. More

by david_szczepanski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Jim Norton Toyota Tulsa responded

David, we cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Courtney, Jim Norton Auto Group

February 12, 2024

They are very efficient ! They work with everyone and care! Thanks for a good job! More

by MUSICWOMEN84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 10, 2024

There was some misunderstanding between I and the service department but we fixed the issues and I love my Norton dealership as well as my service department too. They did very well done on my last visited a More

by PAULTUANG21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate your review and are glad to hear that our service team was able to assist you with all of your automotive needs. You are always welcome to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Please let us know if there is anything else that we can assist you with. Sincerely, Courtney, Jim Norton Auto Group

February 09, 2024

Service was fine and I was kept informed about everything. I don’t have any complaints More

by TLHALE52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
Feb 09, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

...
55
...