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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
677 Reviews
Call Service Center (918) 215-3786

677 Reviews of Jim Norton Toyota Tulsa - Service Center

Sort by
February 15, 2024

Fast and informative. Text video of inspection and results. Polite. Much improved since last service. More

by DEDESIKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla
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Feb 16, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Courtney, Jim Norton Auto Group

February 15, 2024

Everything went as planned, and they washed my car, too! That was an unexpected bonus. 😊 More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us, Lisa! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 15, 2024

Service is friendly and informative. Facilities are clean, and they always do a good job. More

by donmarketic
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auston Foster
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Feb 16, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

February 15, 2024

Your team was prompt & thorough in servicing our car and waiting room facilities were excellent! More

by JO2STEPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

February 15, 2024

I was given the star treatment, but I bet this is how they treat every customer! All communication was timely and everyone was courteous and went out of their way to be helpful. I have a 2004 Avalon and More

by DHowell
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Courtney, Jim Norton Auto Group

February 15, 2024

We went in to fix thermostat and calibrate the wipers from replacing the wind shield. We have a warranty with a 200 deductible. But they still charged us $99.95 for looking at the wind shield sensor an More

by TACKETTSAM46
Recommend Dealer
No
Employees Worked With
Jeff 'Stewart' Cantrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share these concerns. Our management team is currently reviewing the specifics mentioned. Unfortunately we cannot identify you by your username. We kindly request you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may speak with you directly. Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

Super friendly and super fast service! Jeff Lee makes it super simple to deal with More

by dustinwheeler94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
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Feb 15, 2024 -

Jim Norton Toyota Tulsa responded

First and foremost, thank you for stopping by to leave this incredible review! Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Jeff assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

The associates are always in great spirits and greet you with a kind smile! The waiting area is not congested and plenty of room to move about. More

by ALGERIO271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yankee fan. I didn’t get his name- checked me in though
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Feb 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

Easy to schedule, service was quick, waiting area was nice, cost was very reasonable, advisor was helpful. More

by LARRYROBISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla Harmon
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Feb 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

Professional and courteous. Did what they said they would do. Promptly contacted me upon completion of vehicle. More

by SALFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Allen
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Feb 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

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