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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
677 Reviews
Call Service Center (918) 215-3786

677 Reviews of Jim Norton Toyota Tulsa - Service Center

Sort by
February 19, 2024

All good, no issues, looking forward to the next visit, as long as these visits are service related and not do to any malfunctions I’m happy. More

by OWLHOOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

Willing to work with me on early arrival. Very accommodating on taxi service.Work was very efficient on time estimate.Very pleased. More

by HOGPEN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. If you have any further needs, do not hesitate to come back to see us. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

David Holmes is fantastic about keeping me informed on anything I need to have done on my car. He is very knowlegeable and explains things where I can understand it as I know nothing about cars. David i More

by MANDERSON33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that David was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

Amazing, David's customer service is spot on. He informed me of the repairs that needed to be done. Always a pleasure. I have been using Jim Norton for 15 years and will continue using them. tha More

by DCAMPOS72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

Professional, courteous, and efficient even with an appointment for routine maintenance. David Holmes is always a pleasure to work with, More

by rsstokes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

I can always trust bringing my cars in for service work or oil changes. David H. does a great job servicing my vehicle and explaining any work that needs to be done. More

by pmboss68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

Always a good experience when having my truck serviced. Friendly, courteous people that you can depend on for honest, reliable work. More

by DANCINNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

Super fast, great people, convenient and trustworthy. Joey Ryan and Greg foster are crazy valuable to jim norton toyota More

by JOEBETHBRAXTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

Quality work, parts available, parts and service reasonably priced, Knowledgeable customer service representative, quality parts reasonably priced fast service, clean comfortable facility for waiter More

by YONKERS1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

They made sure to take care of me, it just took a lot longer than I had hoped to get done. More

by Tim
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your great review, Tim. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

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