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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
675 Reviews
Call Service Center (918) 215-3786

675 Reviews of Jim Norton Toyota Tulsa - Service Center

Sort by
February 29, 2024

Friendly, quick service, informative I don’t have anything else to add. This is ridiculous making us fill this out. I give the service man 5 stars. I’m done More

by ltomey88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Courtney, Jim Norton Auto Group

February 29, 2024

Good experience every time! Zeb is awesome in the service department you should promote him! Great dealership! More

by JPBARNABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Zeb was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

I always have a good experience when I bring my car in for service, my technician was great! More

by COOKIES79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

The staff was very nice and friendly and helpful, I had no problem getting in and out in a timely manner More

by phillipssammy49@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla , Steffanie McCarthy
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Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

Phillip, thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

Everything went fine and I have no complaints. Time spent was less than the time I usually spend there. More

by TLHALE52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla Harmon
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Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

Process in and out very fast and efficiently. Quickest time from sale to going through finance. More

by EDDIEHUNDLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earnie Plumbtree
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Jim Norton Toyota Tulsa responded

Eddie, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

Consistently good service with minimum wait times. The Jim Norton service operation is the best I’ve ever experienced. More

by CAROLMESSER354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us, Carol! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

Friendly professional completed all the work requested was finished in a timely manner. Shuttle service a plus More

by ankerbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

The service department isn't the problem, they did a great job replacing the side mirror on my 2019 Nissan Maxima. It's the lying salesman and the harassing finance person who are the PROBLEM! WILL NOT More

by CFRANCIS5
Recommend Dealer
Yes
Employees Worked With
Shelton Hines
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Craddock
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Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you sharing these concerns and immediately forwarded them to our management team. We are looking into the issues mentioned and thank you again. Please reach out to Todd Burns, Finance Director, 918-250-6888, todd_burns@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

Professional, informative and honest about what needs immediate fixing and what could wait. Also provide coupons and service reminders. Great dealership!!! More

by shellycs0619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us, Shelly. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

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