Jim Norton Toyota Tulsa - Service Center

Took longer than expected but was kept informed. Car was washed and vacuumed which I appreciate. Car was washed and vacuumed which I appreciate. More

I was treated well by Jim Norton employees in every department. Sales dept was courteous and helpful. Yesterday I had my first interaction with the service department and it was top notch all the way. department. Sales dept was courteous and helpful. Yesterday I had my first interaction with the service department and it was top notch all the way. More

Service writer was outstanding along with the people in the drive up area. Service was done in a timely manner. the drive up area. Service was done in a timely manner. More

Every time I come to this dealership, the service is predictably timely according to service given. Everyone is courteous and professional. The waiting area is nice and spread out which gives everyone a predictably timely according to service given. Everyone is courteous and professional. The waiting area is nice and spread out which gives everyone ample room to keep distance from each other. Also, the waiting area is clean. More

Be doing business with Jim Norton for over 10 years an 3 cars later. Sales staff top of the line. Service dept , very knowledgeable and easy to deal with. cars later. Sales staff top of the line. Service dept , very knowledgeable and easy to deal with. More

The staff were professional and treated us with respect. And the communication was clear and prompt. And the communication was clear and prompt. More

If David Holmes is the gentleman that checked us out, I can say he was kind of polite in a very cold way. I could tell he did not like to answer my questions. In his way , I think he thought he was bein can say he was kind of polite in a very cold way. I could tell he did not like to answer my questions. In his way , I think he thought he was being polite but he was not happy working with us. Don't know if it was me or just a bad day on his part. More

The service department has lost its high standards. They do not follow up or will fight you on warranty issues/items, such as batteries or tires. They will try to over charge you by giving you the wron They do not follow up or will fight you on warranty issues/items, such as batteries or tires. They will try to over charge you by giving you the wrong pro rated warranty amount (it seems to be so they can pad their pockets with the extra, by submitting the corrected amount on their end, but charging you more). Tire warranties you can pretty much forget about as they have one guy who looks into tire warranties and he is never available, so they say they will call you back, and never do. They tell you they do not care about that or your issue, as I was told by Ernie, their "service drive manager". The tire warranty being a major reason for purchasing the tires that I did. I have called and visited multiple times to get a hold of a manager to assist with the warranty issues and with Earnie, not only being rude, but also not letting me know my car was ready, threatened to charge me over $500 for the "free" rental car service, because its "his car", tried twice to tell me the wrong amount for the warrantied battery, until his (visibly uncomfortable) employee corrected him. And if you go there in person to speak to someone, expect to be publicly harassed, embarrassed, and treated poorly by their service lane manager Earnie. I have been forced to reach out to the tire manufacturer themselves and will send in a complaint to the Oklahoma Attorney General, along with all my documentation of what has happened to try and get this resolved for breach of warranty. Beware if doing business with them and be sure to double check them. I will be looking elsewhere going forward, as it seems my business is not of their concern. More

Garrison who drives cars in service did excellent! Blessed me with his attitude. Others had excuses but he blessed Blessed me with his attitude. Others had excuses but he blessed More

Very happy with visit yesterday. My car was completed in timely manner. Josh Pippin advisor. My car was completed in timely manner. Josh Pippin advisor. More