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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
675 Reviews
Call Service Center (918) 215-3786

675 Reviews of Jim Norton Toyota Tulsa - Service Center

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March 05, 2024

The service dept is always very helpful and friendly. They also have oil change coupons and will replace your key fob battery at no chargez More

by bmares54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Peck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zeb Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 05, 2024

I always go to Jim Norton for my vehicle and I have never had any issues and the prices are excellent. More

by flatohawaii02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeb Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

March 05, 2024

Wouldn’t fix my tire bad communication only wanted to make money off of me More

by MATTEDDY96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Holmes
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review as customer service is always our top priority. Unfortunately we cannot identify you by your username and kindly request you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we may address these concerns. Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

Amazing! ! Always great service!! I’ll always come back to this location for all my service needs!! More

by AMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

At Jim Norton Toyota, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

Joey was great. Super friendly and helpful. They also were able to get me in and out very fast More

by JAMESCALDWELL0814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Lee
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Mar 05, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback, James! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Joey was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

Called on Monday asked for an appointment on Thursday 8:30 and we were there at 8:30. Never heard from them until we called at 4 pm More

by BMARTIN1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not there
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Mar 05, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately, we cannot identify you by your username and kindly request that you to reach out to our Service Manager, Eric Cooper, at 918-250-6888, or eric_cooper@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

Why does this have to be fifteen words? The service was great at Jim Norton. More

by EEZELL0
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the great rating! We're pleased that everything went well for you. Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

Dealership had a power outage and did not call to let us know. When we got there to pick up the van I was told I needed to pay with cash or a credit card. They wanted to text me a link to pay by credit card More

by Peglopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zeb Freter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. We do apologize for the issues from the unusual power outage on Friday and are thankful to our customers for their patience during that inconvenience. We also have some new staff members who always want to be sure they are following our processes, we apologize for any misunderstandings. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and kindly request you to reach out to our Service Manager, Eric Cooper, at 918-250-6888, or eric_cooper@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

I’m so pleased with customer care. Mr. Josh is a nice person.with good customer care More

by johnsonparackal
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Courtney, Jim Norton Auto Group

March 02, 2024

Great service and communication from start to finish! Great help with a service vehicle to take me home! More

by KAISERHOME
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day! Sincerely, Courtney, Jim Norton Auto Group

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