Jim Norton Toyota Tulsa - Service Center

I really love dealing with JNT service dept. They take care of all of my vehicles plus my daughter's. Nobody is perfect, but I believe they try to serve the customers as best they can. If there They take care of all of my vehicles plus my daughter's. Nobody is perfect, but I believe they try to serve the customers as best they can. If there is an issue, they always make it right. I think they have had to make some operational changes in the last couple years (just an observation), but the changes were almost transparent to the customer. JNT is a good business that hasn't lost the value of the customer. If I could give 6 stars to anyone, it would be David Holmes. I know that his job is pushing services that are needed, but as a 65 year old man with a lot of life experience, I never caught him trying to "over sell" a service as some do. That would just tick me off. The primary reason JNT gets all these kudos from me is David. He has outstanding customer service skills and presents the techs findings intelligently. I could keep going but my thumb is overworked. I believe JNT will treat you right. More

They always do great work very courteous and also they go out of their way to please you. I would recommend them to anyone. out of their way to please you. I would recommend them to anyone. More

Wouldn’t fix my tire bad communication only wanted to make money off of me make money off of me More

JEFF WAS EXCELLENT TO GET MY 4RUNNER IN AND OUT FOR SERVICE IN A SHORT TIME FRAME AMD WAS SURE I WAS UPDATED ABOUT WHERE THINGS WERE AT. SERVICE IN A SHORT TIME FRAME AMD WAS SURE I WAS UPDATED ABOUT WHERE THINGS WERE AT. More

The service dept is always very helpful and friendly. They also have oil change coupons and will replace your key fob battery at no chargez They also have oil change coupons and will replace your key fob battery at no chargez More

I always go to Jim Norton for my vehicle and I have never had any issues and the prices are excellent. had any issues and the prices are excellent. More

Called on Monday asked for an appointment on Thursday 8:30 and we were there at 8:30. Never heard from them until we called at 4 pm 8:30 and we were there at 8:30. Never heard from them until we called at 4 pm More

Why does this have to be fifteen words? The service was great at Jim Norton. The service was great at Jim Norton. More

Dealership had a power outage and did not call to let us know. When we got there to pick up the van I was told I needed to pay with cash or a credit card. They wanted to text me a link to pay by credit card know. When we got there to pick up the van I was told I needed to pay with cash or a credit card. They wanted to text me a link to pay by credit card. Didn't trust me to pay online as soon as I got back to the office. We have been a business customer for many many years. Clerk had an attitude about going and asking manager if I could pay from email to the office. Will think twice about going back to this dealership for next service. There are other Toyota Dealers closer to the office. More

I’m so pleased with customer care. Mr. Josh is a nice person.with good customer care Mr. Josh is a nice person.with good customer care More