Jim Norton Toyota Tulsa - Service Center

They do great service and your techs are knowledgeable and polite. Will continue using their services. Recommend to anyone that uses Toyota. and polite. Will continue using their services. Recommend to anyone that uses Toyota. More

I have been dealing with JNT since 2004 and have always found them to be friendly and helpful with timely service. Since I live a good distance from Tulsa, the nice waiting area is much appreciated. My m found them to be friendly and helpful with timely service. Since I live a good distance from Tulsa, the nice waiting area is much appreciated. My most recent visit was for a routine 10k service, but a problem with a leaking oil seal required a second visit with the vehicle left overnight. I was given a new Camry for a loaner, and picked my car up the next day. Two or three days later I checked the engine oil and discovered it was over-filled more than 2 inches above the upper dipstick mark. When I drained oil to get the level between the two indicator marks, there appeared to be about 4 quarts of oil in the drain pan. My guess is that the vehicle was given two servings of oil, and the level was not checked before release. Whatever, this indicates a QC problem. I did let Josh Pippin know of the problem, and he advised that since the condition was only for a short time and limited mileage, he didn't think there was concern of damage. More

I’m always greeted in a timely fashion and Josh is always attentive and friendly. I’d like to see you do a quick vehicle wash after service like the “other guys “do! attentive and friendly. I’d like to see you do a quick vehicle wash after service like the “other guys “do! More

In years past the service was stellar but sadly major changes have resulted in significant disappointment culminating in our selling our Toyota and switching manufacturers after many years and over 150k changes have resulted in significant disappointment culminating in our selling our Toyota and switching manufacturers after many years and over 150k in purchases. The issue wasn’t the people but the processes. More

Always great service at Jim Norton Toyota. Ask for Joey, he'll monitor the progress of the service technician and get back with you ASAP. They have a new feature where the service technician Ask for Joey, he'll monitor the progress of the service technician and get back with you ASAP. They have a new feature where the service technician can message you directly. Very slick. More

Fast trip in for oil change and tire rotation. Wait time was minimal and service was great! Wait time was minimal and service was great! More

Joey was very friendly and helpful during this service visit. I appreciate being informed without pressure sales. I’ll be back. visit. I appreciate being informed without pressure sales. I’ll be back. More

I really love dealing with JNT service dept. They take care of all of my vehicles plus my daughter's. Nobody is perfect, but I believe they try to serve the customers as best they can. If there They take care of all of my vehicles plus my daughter's. Nobody is perfect, but I believe they try to serve the customers as best they can. If there is an issue, they always make it right. I think they have had to make some operational changes in the last couple years (just an observation), but the changes were almost transparent to the customer. JNT is a good business that hasn't lost the value of the customer. If I could give 6 stars to anyone, it would be David Holmes. I know that his job is pushing services that are needed, but as a 65 year old man with a lot of life experience, I never caught him trying to "over sell" a service as some do. That would just tick me off. The primary reason JNT gets all these kudos from me is David. He has outstanding customer service skills and presents the techs findings intelligently. I could keep going but my thumb is overworked. I believe JNT will treat you right. More

They always do great work very courteous and also they go out of their way to please you. I would recommend them to anyone. out of their way to please you. I would recommend them to anyone. More

JEFF WAS EXCELLENT TO GET MY 4RUNNER IN AND OUT FOR SERVICE IN A SHORT TIME FRAME AMD WAS SURE I WAS UPDATED ABOUT WHERE THINGS WERE AT. SERVICE IN A SHORT TIME FRAME AMD WAS SURE I WAS UPDATED ABOUT WHERE THINGS WERE AT. More