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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
678 Reviews
Call Service Center (918) 215-3786

678 Reviews of Jim Norton Toyota Tulsa - Service Center

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March 08, 2024

Great dealership awesome people clean and dies a Awesome job very satisfied an recommend them More

by ssmagee91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auston Foster
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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Jim Norton Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your automotive needs and look forward to working with you again soon. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

My tire rotation and oil change were done in 30 minutes! And the lobby seating area is great! More

by chrisjjones130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your perfect review, Chris! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

March 07, 2024

Problem with with key batteries, not resolved, to return for solution. New fellow not knowlegeable with proceedures. More

by OKIE1238
Recommend Dealer
No
Employees Worked With
Daniel Alexander
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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns. They have been shared with our management team for further review. Unfortunately we cannot identify you by your username and kindly request you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may speak with you directly. Sincerely, Courtney, Jim Norton Auto Group

March 07, 2024

I bought my first Toyota in 1971, and had one ever since. Jim Norton has the best Toyota service I have ever had. The whole process is very professional. More

by DWEMHANER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
Report | Print
Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Courtney, Jim Norton Auto Group

March 07, 2024

Explained all the scheduled repairs. Kept me informed during the maintenance and did all maintenance in a timely fashion. More

by TLMIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

March 07, 2024

I appreciated the professionalism of all staff members. Service was prompt and I did not have to wait past time promised for service. More

by CMCKRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Courtney, Jim Norton Auto Group

March 07, 2024

David Holmes is the best service advisor. He is also my wife’s & goes above & beyond to make sure we’re taken care of. We don’t go anywhere else because David is just that good. More

by jaaysanchez01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Pippin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kade Stuart, Zeb Freter
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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

First and foremost, thank you for stopping by to leave this incredible review! Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that David assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Courtney, Jim Norton Auto Group

March 07, 2024

Prompt service, got me right in. Addressed my concerns, and I left a very satisfied customer. More

by TECH880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

March 07, 2024

The service here and the staff are always fantastic. I would highly recommend them to anyone. More

by krhoades
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to submit this amazing feedback! Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Jim Norton Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your automotive needs and look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 07, 2024

Friendly service and did good job . Service was completed as promise! Appreciate free car wash. More

by SELLERSBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

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