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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
675 Reviews
Call Service Center (918) 215-3786

675 Reviews of Jim Norton Toyota Tulsa - Service Center

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March 08, 2024

David is wonderful to work with. He is professional and follows through on what he says he will do. I had a problem after my service was complete and he personally took over to mak More

by JRLEFTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Jim Norton Toyota Tulsa responded

Hi and thank you for your kind words. We are very happy to hear that David was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

Everyone is very friendly and the service is done in a timely manner. I trust them! More

by MAHIGGINS37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

Josh is the best! He was able to have multiple services completed in under an hour. Friendly faces and an efficient team is very much appreciated! More

by MEENIE78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

They were quick, honest, and transparent with everything. Shout out to Austen for helping me navigate what needed to be done. More

by caitlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us, Caitlin! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Austin was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

Thank you so much for getting rid of the squeak that no one else could find! More

by jenandzack3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Jim Norton Toyota and we look forward to your continued business! Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

The service was good and quick. It was an overall great experience for me. Great to have a car wash too! More

by chrishurst
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience, Chris! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

I will continue to get my Toyota serviced at Jim Norton Toyota. This dealership is the best! More

by r.a.f.cotner621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando
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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

Great dealership awesome people clean and dies a Awesome job very satisfied an recommend them More

by ssmagee91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Jim Norton Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your automotive needs and look forward to working with you again soon. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

My tire rotation and oil change were done in 30 minutes! And the lobby seating area is great! More

by chrisjjones130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your perfect review, Chris! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

March 07, 2024

Problem with with key batteries, not resolved, to return for solution. New fellow not knowlegeable with proceedures. More

by OKIE1238
Recommend Dealer
No
Employees Worked With
Daniel Alexander
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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns. They have been shared with our management team for further review. Unfortunately we cannot identify you by your username and kindly request you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may speak with you directly. Sincerely, Courtney, Jim Norton Auto Group

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