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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
678 Reviews
Call Service Center (918) 215-3786

678 Reviews of Jim Norton Toyota Tulsa - Service Center

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March 12, 2024

Car came back with greasy hand prints on skid plate and hood. Not washed not vacuumed. Rotated tires (tires i bought from the dealership and paid for rotation) were not filled to same pressure when car ret More

by GTAYLOR444
Recommend Dealer
No
Employees Worked With
No name
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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

While we pride ourselves in providing exceptional customer service, we do appreciate you sharing these concerns and are doing our best to research the specifics with our management team. We also want to adhere to our customer’s communication preferences and would be happy to opt you out of texts, calls &/or emails, simply contact our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we can address your concerns directly. Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

Everyone is nice and they got me in and out quickly. Don’t know what else to say. More

by spencer9988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

Spencer, thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

Jim Norton Toyota did the job required and in good time. David holmes was very good at helping me More

by jeh7833
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that David was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

March 11, 2024

It's very clean. They provide loaner cars & shuttle service. Service department employees are attentive. More

by BECKLEY45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stuart C
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Mar 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

March 11, 2024

The service advisor(Austin Foster) was very polite and made sure that my whole experience was as pleasant as possible. More

by FMASSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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Mar 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Austin was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

March 11, 2024

Was over a good experience the service agent was very helpful and informative over all More

by jstewart119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

March 11, 2024

The service advisor was polite and efficient. Our car was serviced and washed and returned to us quickly. Jim Norton has taken care of our car since we purchased it. More

by FLODUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 11, 2024

Great service. Addressed vehicle appropriate and in a timely manner. They were up front on needed services and associated cost. More

by mdhall23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Courtney, Jim Norton Auto Group

March 11, 2024

David Holmes and Jim Norton Toyota were great to deal with as always. I would and do recommend them to anyone else. More

by sstinebaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Jim Norton Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your automotive needs and look forward to working with you again soon. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 10, 2024

I took my Tundra in for it’s complimentary service and went home with a brand new 4Runner! More

by GRAYTCOTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auston Foster
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Mar 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share your feedback regarding your experience at Jim Norton Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Courtney, Jim Norton Auto Group

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