Jim Norton Toyota Tulsa - Service Center

Always hounded to purchase more than I came in for. A simple oil change turns into a whole new car! No I don't need tires, wiper blades, air filters, and hoses! Just change my oil! A simple oil change turns into a whole new car! No I don't need tires, wiper blades, air filters, and hoses! Just change my oil! More

Courteous customer service rep. Liked the shuttle service and maintenance done in time they mentioned. Liked the shuttle service and maintenance done in time they mentioned. More

Went on go my first warranty service and all steps went smoothly . It was a good experience. smoothly . It was a good experience. More

I went in for an oil change and tire rotation. When I got in my car after the service was performed it smelt like someone had literally taken a dump in my car. It was coming out of the air vents a When I got in my car after the service was performed it smelt like someone had literally taken a dump in my car. It was coming out of the air vents and two mechanics could not figure out where the smell was coming from. They ended up spraying a strong chemical through my vests to get rid of it. I have a very sensitive nose, and there is no way I brought my car in smelling like that. I literally got out and started gagging. I’m wondering if the kid that brought it around sprayed fart spray in it? He opened the door and took off! More

Service time was as promised. Always a clean facility and a helpful staff. Quality experience. Always a clean facility and a helpful staff. Quality experience. More

I have been very pleased with Jim Nortin. I have used them from the tome I bought my 2014 Avalon from them. Sadly, it was totaled last year with only 44,000 miles on it. That’s when I bou I have used them from the tome I bought my 2014 Avalon from them. Sadly, it was totaled last year with only 44,000 miles on it. That’s when I bought a used Avalon from them they Service has always been top-notch. More

For having an appointment at 10:00 a. m. for an oil change and regular items checked, no tires rotated it took an awful long time. I did have my air filter and engine filter changed out an m. for an oil change and regular items checked, no tires rotated it took an awful long time. I did have my air filter and engine filter changed out and all this took 3 hours with an appointment. I can understand if I had to wait my turn like I said I had an appointment. They neglected to vacuum the front floorboards. And they were pretty dirty when I took it in so it actually needed it. Hoping my next appointment will be more timely More

Always get good service at JNT. However, I had an appointment for oil change and tire rotation. I added on transmission flush and it turned into a three hour wait! Hope this has However, I had an appointment for oil change and tire rotation. I added on transmission flush and it turned into a three hour wait! Hope this has not become their new normal. More

The dealership is definitely people friendly! Their customer service is top notch, warm and welcoming! Their customer service is top notch, warm and welcoming! More

It was a good experience, it was a great experience, it was a good experience was a good experience More