Jim Norton Toyota Tulsa - Service Center

Very pleasant and made my purchase easy. The salesman was very helpful and contributed to my decision to purchase a vehicle. The salesman was very helpful and contributed to my decision to purchase a vehicle. More

They were supposed to get me a rental car for a factory warranty issue and the service representative would not return my calls until they had the part in and could fix it on the forth day they had my car. warranty issue and the service representative would not return my calls until they had the part in and could fix it on the forth day they had my car. The service work itself was okay but keep in mind Jim Norton likes to charge a 25% over Toyota list prices on parts. More

Been a customer for several years. They always listen to what I need, and work hard to help ! They always listen to what I need, and work hard to help ! More

David was outstanding and the service was top notch he was very knowledgeable and solved my problem was very knowledgeable and solved my problem More

They take good of my matinence. No caplaints. I'll continue to go there. And they are fast. No caplaints. I'll continue to go there. And they are fast. More

Pricing is a little high, but the service and product quality is good. The facility is top notch and very comfortable. quality is good. The facility is top notch and very comfortable. More

I was very happy with Jeff Lee as my advisor. Very friendly & professional! Very satisfied! Very friendly & professional! Very satisfied! More

I told David what the problem was and he said he would look into what was going on with my truck. David took care of the problem and everything was good fixed and good to go. look into what was going on with my truck. David took care of the problem and everything was good fixed and good to go. More

Overall, a good experience but I had an issue upon payment for the service appointment. The cashier, Rachel, was going to incorrectly charge me for a tire rotation when the rotation should have been f payment for the service appointment. The cashier, Rachel, was going to incorrectly charge me for a tire rotation when the rotation should have been free because I had purchased my tires from the dealership. The service advisor, Auston Foster, was aware of the complimentary tire rotation and confirmed this upon my checkin for the service. After checking, Rachel realized that there should have been no charge for tire rotation and deducted this amount from the original invoice. This is a problem with the payment process at the dealership when the service advisor, who has knowledge of the customer's past service experience, relinquishes payment duties to a cashier, who is not aware of the customer's past service experience.. While I realize this process makes less work for the service advisor, it is not beneficial for the customer. Fortunately, I reviewed the invoice and caught the overbilling before final payment was made. Buyer (customer) beware! More

Outstanding service. ....enjoyed meeting Mr. Rampp and received excellent service/guidance! Upon job completion a computer glitch threated the windshield calibration; howe ....enjoyed meeting Mr. Rampp and received excellent service/guidance! Upon job completion a computer glitch threated the windshield calibration; however, tech services provided quick guidance in solving the problem. More