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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
675 Reviews
Call Service Center (918) 215-3786

675 Reviews of Jim Norton Toyota Tulsa - Service Center

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April 01, 2024

Dealer was on time and on schedule with maintenance requested and added, service adviser was upfront with pricing and cared about my family waiting on the vehicle. All said and done, we were out in a t More

by Kua Vang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated, Kua! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

Have always had good service when bring vehicle in for service. However the price of an oil change is getting to be too much especially when another dealer offers free oil change for EMS personnel. More

by MIKE.T.REID77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. We are always checking our competitor’s prices so we can offer our customers the best pricing. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

I’ve bought four cars from Jim Norton Toyota and have always enjoyed superior service. More

by mryan4800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

Thank you and congratulations on your recent purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business and look forward to working with you again when it's time to purchase your next vehicle. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

Employees in service departments always helpful. Usually, quick turnaround. Positive experience.. Have bought and serviced cars at Jim Norton for many years More

by SUZMILLER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

Communication was very important to me. And she did communicated by email what I should expect. More

by senait.assefa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

Very friendly staff and quick service. Comfortable waiting area. Glad we chose Jim Norton Toyota More

by DENISE_BURKHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

Denise, thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

Quick check in for service, clean and friendly environment. Great explanation of what they were doing and when I needed to return for next check up. Absolutely loved that they washed my car befo More

by Cind Rappsilber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

Quick appts, dependable service and Asst Service Mgr Jeff Lee was knowledgeable, good communicator and very nice. More

by SHERRY.BEREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Still
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Lee
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Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback, Sherry! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jeff was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

March 31, 2024

Their attention to my request and curtesy was appreciated. I was pleased with their work. More

by lisawms453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

March 31, 2024

I get wonderful service each time I go in for care & David is great rep. More

by music.box2949
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Jacoby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

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