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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
678 Reviews
Call Service Center (918) 215-3786

678 Reviews of Jim Norton Toyota Tulsa - Service Center

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April 02, 2024

Very professional. My service advisor was also very polite and professional. I would not hesitate to recommend. More

by SADAIR1864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

I called several days in a row and left messages and did not receive a call back! I don’t feel like this is acceptable! Another lady that answered the phone tried to look at my ticket to see if it was ready More

by SUSAN35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and kindly request you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

Excellent service all around with Professional, courteous and great technical expertise!!👍🏼will definitely return for all future service!! More

by iyengarm2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions! Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

I always seem to have an unsatisfying experience with the service department. Something goes wrong, or the wait time was 4-6 hours. More

by mikewrugg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns and invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

Best salesman experience from Mike. Communication was smooth, easy and to the point. Drove 4hr and secured the deal. I should be back next week with a friend that’s wanting a Limited More

by JTPAASE
Recommend Dealer
Yes
Employees Worked With
Neng Yang, Michael Pollak
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Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It's great to know Mike and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Thank you so much for the recommendation and please feel free to call or stop by if there is anything else we can do to help you. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

Great Service, my advisor was amazing and my truck was ready quickly. It was a great first service! More

by howellfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the kind words! We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Jim Norton Toyota, we value our customers and we look forward to seeing you down the road. Take care! Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

Very good service. Very quick and friendly staff. All services performed professionally. Good job guys, More

by locolobo157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

David Holmes is the reason I continue to come to Jim Norton to have my vehicles serviced! More

by coffey0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your outstanding review! I'm very happy to hear that David was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

Service dept didn't believe me when I told them there was something wrong with my vehicle. More

by coopercd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff 'Stewart' Cantrell
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review. Unfortunately we cannot identify you by your username and kindly request you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we may address these concerns. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

Great service. Nice showroom. Great communication, text and went thru what was needed and not needed. More

by SARGENB132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

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